2nd Line Support

  • Job Reference: 2200030K
  • Date Posted: 12 May 2022
  • Employer: Fujitsu
  • Website: http://www.fujitsu.com/uk
  • Location: Basingstoke, Hampshire
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary Plus Bonus
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

2nd Line Support (DNS)

Location: Hampshire (travel to other locations may be required)


Are you looking for a career in IT that will provide training and skills in a dynamic environment? Can you work as a team to provide support enabling continued service to our customers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region.

We are looking for a 2nd line engineer to join our team to provide technical infrastructure support within a dynamic and fast paced environment. Initially based in London and moving to the Hampshire area (M3 Corridor) the ideal candidate will have a proven track record of supporting Infrastructure applications, ideally within a secure environment. The role will involve supporting internal / external customers, providing solutions and fixes. Investigating reported failures for delivery and working with 3rd line technical support staff. Therefore ensuring disruption to the service is kept to a minimum and within service level agreements. This opportunity will suit a junior technician with an appetite to lean in and learn new skills.


Core Skills

  • Knowledge of the following would be advantageous:
  • Windows Servers/Workstations
    Incident Response Management
  • Windows SharePoint
  • Internet and Information Services (IIS)
  • Windows Active Directory
  • Networking
  • VMware


Hours are 0700-1900 to cover 37 hours as directed by the team lead. There will be provision for either 30 minutes or 1 hour for lunch depending on availability of staff to maintain the Service.

Flexibility will be required with the possibility of moving to a shift work pattern 0700-1530 or 1030-1900 with 1 hour lunch.


Shape your world and achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is really important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.