3rd Line Support Technician

  • Job Reference: 220006D5
  • Date Posted: 1 August 2022
  • Employer: Fujitsu
  • Website: http://www.fujitsu.com/uk
  • Location: Fareham, Hampshire
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary Plus Bonus
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

Job Title: 3rd Line Technician

Location Fareham Hampshire & Due to the nature of our support requirements this is an office based role.


Are you looking for a career in IT that will provide training and skills in a 3rd line environment? Can you work as a team to provide support to our 1st/2nd line technicians enabling continued service to our customers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region. Are you an experienced 3rd line technician that is looking for a career in IT that will help build your skills and experience in current and new technologies? We are looking for a 3rd line engineer to join our established team including service desk and 1st, 2nd & 3rd line support to customers and consortium partners. Do you want to collaborate and achieve together with committed people? This opportunity is a customer facing role, so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners.


Your role

We are looking for a 3rd line support technician to provide technical support and solutions to legacy and future training systems. This position is located at Fareham, Hampshire, and possibly other sites within the local area, this may involve operating in a rota system operating between sites to support where required. The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s (i.e.document reviews / System installation). Experience in a similar role would be benficial. SC Clearance is required to fulfil this position, this will be a minimum requirement to be able to fulfil the role obligations, with future services expected to require a higher level clearance.


Your experience

Understanding of IT support and infrastructure, team working. Good knowledge and experience of the following technologies: 

  • SCCM/SCOM Malware
  • DHCP
  • DNS
  • WINS
  • Group Policy objects Virtualisation (Hyper V / VMWare)
  • McAfee


  • NetApp
  • PKI


Our Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours. Example shift pattern will be 0730-1500 & 0930-1800.


Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You. We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.