AA Relations Team Leader

  • Job Reference: 00329736-1
  • Date Posted: 21 July 2021
  • Employer: Pearson plc
  • Website: https://www.pearson.com/en-gb.html
  • Location: Hellaby, Yorkshire
  • Salary: On Application
  • Bonus/Benefits: 25 days leave, discretionary annual bonus + private pension etc
  • Sector: Administration, Education, Manufacturing Operations
  • Job Type: Full Time
  • Duration: Permanent

Job Description

About Pearson

We are the world’s leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. 

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve. 

About the role

The Relations Team Leader will lead a small team who act as a point of contact/advice/guidance for all areas of the business with respect to Associate related queries and concerns and manage and facilitate a number of Associate related projects depending on how those projects are distributed within the new team. The Team Leader will line manager a number of staff.  

Key Accountabilities 

Line Management 

  • To line manage and support a small team of Advisers and Coordinators in their day to day roles  
  • To be accountable for the completion of all day to day / BAU activities of the team  
  • To advise on all aspects of the Associate lifecycle including (but not limited to):  
  • Performance management of Associates  
  • Associate complaints  
  • Associate policy  
  • Associate contractual terms and conditions  
  • Conflict of interest queries  
  • To lead workstreams for a number of cross team/departmental projects  
  • To manage and act as the main point of contact and liaison for a number of third party suppliers (Associate U – the Associate learning platform, Survey Solutions etc). This may also involve the review and renegotiation of these contracts.  
  • To lead on and manage complex escalated complaints  


  • Providing a customer focused service  
  • Communicating with Influence  
  • Working with others to achieve goals  
  • Delivering goals in a changing environment  
  • Taking a creative and innovative approach to work  
  • Maximising potential in self and others  



Additional skills & attributes 

  • Excellent written communication skills. (Essential)  
  • Strong presentation skills. Experience of employee relations issues. (Desirable) 
  • Line management experience (essential)  
  • Experience in a customer facing role or HR role dealing with complex issues and responding within an agreed timescale (Desirable)  
  • Intermediate level Word, Excel, Powerpoint (Essential)  
  • Self motivated and proactive individual (Essential)  
  • Ability to multitask and prioritize a number of projects (Essential)  
  • Good interpersonal skills and confidence in dealing with members of staff at all levels within the company (Essential)
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Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
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We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
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The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.