Accommodation Night Receptionist - Swindon

  • Job Reference: compass/TP/1028254/74077/TH
  • Date Posted: 25 September 2020
  • Employer: Compass Group Plc
  • Website:
  • Location: Swindon
  • Salary: £10.25 Per Hour
  • Bonus/Benefits: Up to £10.25 per hour
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

Accommodation Night Receptionist

  • Promoting a safety culture and ensuring you are aware of and comply with all client and company health & safety procedures and standards at all times
  • Role modelling the ESS Way behaviours at all times to colleagues, customers & clients and demonstrating Compass DNA behaviours at Delivering' level
  • To check the reception log book daily and ensure that you are aware of any issue/occurrences that may have taken place, ensuring that any relevant information is recorded in the log book for the following shift coming on duty
  • To help with the on the job training with new team members
  • Occasional loading of course personnel on the Visual One system
  • Generation of short term mess bills
  • Generation of mess bills for a customer that didn't have accommodation reserved
  • Take payment for customer mess bills by cash, cheque & credit/debit card, ensuring all Profit Protection Procedures  and  relevant  paperwork is adhered to at all times
  • Loaded bookings form the evening email account
  • Complete reply emails and save in Draft folder
  • Ensure that written accommodation boards are up to date
  • Place room key in envelop (ensuring that room number is on the envelope) and staple to Arrival Proforma and Mess Bill, then place in arrivals basket in alphabetical order
  • Issue keys to contractors etc ensuring that the key issue is recorded in the Key Issue Book and that the key is signed back in
  • Issue keys from the arrivals baskets to delegates booked in
  • Issue a room to delegates not booked in ensuring that customer completes a Proforma,  then load information onto the Agilysys system
  • Check guest in and out of accommodation
  • Chase up missing room keys
  • Answer guest queries
  • Deal with telephone calls
  • Report faults on the site FM Easy system and log repair numbers
  • Ensure that we have a large supply of stamped envelopes with relevant building stamp on
  • Make up TTR packs
  • Ensure that we have plenty of towels in reception
  • Assist with the daily/float exchange/takings, ensuring that the mess bills balance; ensuring all Profit Protection Procedures  and  relevant  paperwork is adhered to at all times
  • Carry out nightly patrols of Roberts Hall/Kitchener Hall & Beckett House (if on duty in Beckett House), ensuring that any glasses in the bar are placed on the trolley and left by the bar door, all doors & windows are closed, lights are switched off. Remove the days newspapers and place in the recycle bin
  • Daily batch check In
  • Carry out Night Audit on Visual One
  • Carrying out other reasonable requests made by your Line Manager including working in areas other than those to which you are accustomed
  • Ensure that uniform standards are upheld to the highest standard and adhered to
  • To attend weekly Huddles with your team leader
Job Description

Accommodation Night Receptionist

  • £10.25 per hour, 34 hours per week
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution
Who you are:


  • Proven experience delivering exceptional customer service and seeking improvement for clients and consumers
  • Able to work flexibly in line with business requirements
  • Competent in the use of Microsoft packages
  • Good general standard of education
  • Ability to organise, prioritise, and manage tasks to deal with the day to day demanding environment


  • Military structures & communication methods
  • Experience in reception
  • Basic PC knowledge
  • Ambition to develop skills and knowledge to progress further and grow in the role
Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

ESS Support Services Worldwide, part of Compass Group UK and Ireland,  is the defence, government, offshore and remote business sector of Compass Group UK & Ireland. It provides food and support services to major companies and organisations operating in remote sites, defence, central and local government departments, police, prisons & offshore sectors.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.