Admin Assistant

Job Description

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation. 

The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants.  The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

We are looking for someone that can identify with the following skills:

  • Enthusiasm to provide a high quality administrative service.
  • Strong computer skills in particular Word and Outlook.
  • Attention to detail.
  • Good grammar and written skills.
  • Honesty, integrity and commitment.
  • Quick thinking as priorities can change.
  • Strong and confident customer service skills.
  • Team player.
  • Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.


Main duties of the job


Our Administrative Assistants are an integral part of our Admin Team. The role is busy, challenging and rewarding.   We are currently looking for a Administrative Assistant working 37.5 hours per week, supporting the Adult Mental Health Services based in Telford. 

What will the role entail?

  • Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
  • Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
  • Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
  • Manage and deal with calls from service users, families, carers, and other professionals.
  • Support the team in carrying out admin work requests via the centralised admin inbox.
  • Confidently handling queries of a challenging/sensitive nature.
  • Concise & accurate message taking.
  • Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.


Working for our organisation


By joining Team MPFT, you will be helping  your communities and in return for this, we will support you by; 

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. 


Detailed job description and main responsibilities

Please read and review the attached Job Description & Person Specification for further details on this role.