SRRT is an innovative and unique team, providing rapid and planned response to support the Civil Service in times of emergency, crisis or unusually high peaks in work. Based in HMRC you and your team could be deployed locally or to other parts of the UK and in some circumstances deployed internationally to support in a vast array of government departments abroad.
Our work is extremely varied in type, practice, and place – from working with the Home Office’s Border Force, to telephony work in the Department for Work and Pensions, to supporting UK citizens in the wake of major international incidents with the Foreign and Commonwealth Office – it’s safe to say boredom isn’t a word in the SRRT vocabulary.
These roles are coupled with the fantastic opportunity to be an Operational Delivery apprentice. As an apprentice within HMRC and the wider Civil Service, you’ll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification.
Individuals should not be undertaking another apprenticeship or be in receipt of any other Department for Education (DfE) funding during their apprenticeship programme; this includes another apprenticeship or any other DfE funded further/higher education programme, including some degree level qualifications. Individuals who have previously completed, partially completed or started but did not complete qualifications funded by DfE should discuss these with the Hiring Manager.
In addition, any form of apprenticeship started/completed with the Operational Delivery Apprenticeship Scheme, Operational Delivery Profession or externally, would require you to discuss with the hiring manager to ensure suitability for the role before submitting your application.
Working Patterns: We cannot emphasise enough the need for flexibility. This role may involve regular travel and overnight stays, potentially at short notice and sometimes for as long as 3 months. You will of course have time off to return home. You may carry out roles working unsociable hours. When deployed away, your travel and accommodation will be paid for and you will be compensated for unsociable hours in accordance with HMRC policies.
We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week.
Part-time working opportunities (minimum 25 hours per week covering various working patterns) may be considered but business need will dictate whether your request can be accommodated.
With this in mind, please only continue with your application if you are able to commit to this type of work pattern.
So could this be you?
Your average day will vary due to the changing nature of deployments. You will provide service to customers via telephone, webchat, email and sometimes face to face.
Key tasks could include, but are not limited to:
• Handling casework which could include telephone, face-to-face meetings, desk-based work.
• Using and maintaining multiple government databases.
• Collaborating with colleagues throughout our government.
• Assisting the high profile ‘rapid response’ deployments.
There are several key behaviours we look for in SRRT, such as:
• Helping to foster a ‘continuous improvement’ ethos throughout the team.
• Maintaining a culture committed to equal opportunities.
In order to achieve this, you will be:
• An excellent communicator with a high standard of customer service skills.
• Highly motivated and able to work with minimum supervision.
• A positive thinker with the ability to problem solve and achieve outcomes in a timely manner.
• Able to work in a fast-paced environment, with the flexibility to move quickly between tasks.
Apply before 11:55 pm on Monday 13th July 2020