Administrator - HMP Dovegate

  • Job Reference: 147701
  • Date Posted: 13 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: Staffordshire (ST14 8XR), United Kingdom
  • Salary: £20,000
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Permanent

Job Description


HMP Dovegate, Uttoxeter, ST14 8XR

Salary: £20,000

Permanent (Full-Time, 40 Hrs)


Here at Serco, we are looking for an experienced and enthusiastic Administrator to join the Therapeutic Community unit within HMP Dovegate. Reporting into the Clinical Lead, you will be first point of contact for the Community Staff Team, ensuring the delivery of the therapeutic process in a controlled and professional manner. As Central Administrator, you will be expected to support the Clinical Lead directly in achieving their goals laid down in their strategic objectives and Audit Action Plans.


You will work alongside the Community Clinical Leads supporting them in the delivery of therapy and have a working knowledge of the Therapeutic (Core Model) management manuals. Due to the complex nature of the Community, constant supervision by the Clinical Lead and their team of Community Staff will need to be organised by the Administrator on a daily basis efficiently and confidently.


What you will need to do the role:


This role is a fantastic opportunity for someone who is confident in their ability to work alone using their own initiative as well as maintaining good working relationships with colleagues in your team. Good communication skills are key - both written & oral as you will produce written work to a high standard, that will be used when liaising with key stakeholders.


Your day to day activities will include providing a safe environment for staff and residents, this includes the management of Safer Custody, Violence Reduction and Racial Equality. You will also manage all aspects of the Community Case Conferences, Therapy Reviews, and End of Therapy Boards, including recording of processes in line with Audit Requirements.


IT literacy is one of the most important aspects of this role so advanced levels in Word for Windows & Microsoft PowerPoint with at least an intermediate level knowledge of Microsoft Excel will be required to enable you to complete your role competently. GCSE standard education is desirable in Maths & English.  Refresher training will be made available to keep best practices and essential for continuing your professional development.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).