Administrator / Receptionist

Job Description

About PCMS and our practice

As an experienced provider of healthcare services, we hold an Alternative Provider Medical Services (APMS) contract, delivering primary care services to a patient population of circa 7000 at our practice in High Wycombe. 

You will be joining a diverse team consisting of GP's, an ANP, a Clinical Pharmacist, a Practice Nurse, a HCA, several administrators and receptionists, led by the management team.

You will work with our current administrative team, working in a role which sees you spend time in reception, as well as time carrying out administrative duties.  

This is a fantastic opportunity to work in a forces friendly practice, offering flexible working and support with your professional development. We will also support you if you are considering becoming a reservist or a Cadet Force Adult Volunteer.

We are proud to support veterans and their families, having signed the Armed Forces Covenant. We further signalled our intention to support those who have served and their families and in 2019, PCMS received the Bronze Award under the Defence Relationship Management (DRM) Employer Recognition Scheme.

Our team at PCMS consists of a number of veterans from all three services; the company Managing Director is a Royal Navy veteran as is the Practice Manager at this practice.

This really is a great opportunity to join our team. If you would like to discuss this role further, please do get in touch. We are happy to show you around the practice and discuss the role face to face if preferred. 

 Job Role / Responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.  Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. 

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. 

The following are the core responsibilities of the receptionist / administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  1. Maintaining and monitoring the practice appointment system
  2. Process personal, telephone and e-requests for appointments 
  3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  4. Signpost patients to the correct service
  5. Initiating contact with and responding to, requests from patients, team members and external agencies
  6. Photocopy documentation as required
  7. Data entry of new and temporary registrations and relevant patient information as required
  8. Input data into the patient’s healthcare records as necessary
  9. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  10. Manage all queries as necessary in an efficient manner
  11. Carry out system searches as requested
  12. Maintain a clean, tidy, effective working area at all times
  13. Monitor and maintain the reception area and notice boards
  14. Support all clinical staff with general tasks as requested
  15. Completion of administrative tasks in relation to patient results and letters 

In addition to the primary responsibilities, the receptionist may be requested to:

  1. Partake in audit as directed by the audit lead
  2. Support administrative staff, providing cover during staff absences
  3. Action incoming faxes when necessary
  4. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  5. Complete opening and closing procedures in accordance with the duty rota
  6. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Full training is available for the right candidate.