Admissions Officer

Job Description

Main Duties & Responsibilities of the role: 

  • To be responsible for administrative and clerical support in the day to day running of the Admissions Service.
  • To action, throughout the Admissions process, all types of student applications, for example UCAS (University and Colleges Admissions Service) Direct, Pre-Registration Nursing, Postgraduate, DMM short courses and partner/TNE applications, across all markets; home, EU and international providing clerical support as needed.
  • To be responsible for the scheduling and implementing of interviews and selection days where required through liaison with faculties and course leaders
  • To prepare documents required for interview, issue interview Invites, offer letters and any other necessary correspondence to applicants and stakeholders, as required
  • To be responsible for the recording and accuracy of application information on the Admissions database, including applicant details and offer information.
  • To carry out fees assessments to ensure applicants are classified in the correct fee category.
  • To liaise with partner institutions and those responsible for partnerships within the University to offer advice and guidance and ensure that all partner admissions are dealt with in line with best practice and the University Admissions Policy.
  • To develop a thorough understanding of UK and overseas qualifications, including English language qualifications,  for entry to the University (undergraduate and postgraduate), and a working knowledge of issues around fraudulent applications, and to take responsibility for ensuring that all required checks are carried out as appropriate for the designated courses.
  • To deal with telephone enquiries, email, written enquiries and walk-ins from prospective applicants, offering detailed advice on application procedures and entry requirements.
  • To represent the Admissions Team at open days, offering support, advice and detailed information regarding application procedures and standard offer information to both applicants and prospective applicants, as well as more broadly support the event delivery, often taking on team leader roles.
  • To represent the Admissions Team on selected events such as Interview Days and Applicant Visit Days, providing administrative support to Faculties to ensure high levels of customer service to applicants.
  • To liaise with all other faculties and departments, and to liaise effectively, and ensure familiarity, with, relevant external bodies and their policies and procedures such as UCAS, SPA, NARIC, QAA and the UKVI
  • To perform any other duties that may be deemed necessary by the Deputy/ Head of Admissions or the directorate senior management team, some of which may include supporting wider projects within the Marketing and Student Recruitment Directorate.
  • To take responsibility for all aspects of the admissions process for designated academic areas and to ensure an effective and productive working relationship with colleagues within those areas.
  • To make and format decisions for entry to undergraduate and postgraduate courses in line with agreed criteria. To ensure that processing for applications takes place within the required timescales.
  • To be responsible for making offers to applicants using the standard admissions offer-making procedure, using entry criteria laid down by the Head of Admissions & the Faculty Management Teams.
  • When appropriate to make recommendations for the updating of processes and procedures as required to the Deputy/Head of Admissions.
  • To provide advice and guidance to colleagues within academic schools, the Marketing & Student Recruitment Directorate and other university staff as appropriate on all aspects of the admissions process
  • To work closely with the whole of the Student Recruitment & Admissions Office to ensure a consistent, effective and customer focussed service is offered to all enquirers and applicants and that all key information is provided at appropriate points.