Allocations Officer

  • Job Reference: HOU00401
  • Date Posted: 23 November 2021
  • Employer: Wiltshire Council
  • Website:
  • Location: Trowbridge, Wiltshire
  • Remote Working: Some remote working possible
  • Salary: £20,903 to £22,183
  • Sector: Administration, Call Centre / Customer Service
  • Job Type: Full Time
  • Duration: Fixed Term

Job Description

We are looking to recruit one full time Allocations Officer to join us on a 12-month contract to help manage our increasing demand.


About the role

Homes4Wiltshire administers Wiltshire Council's Housing Register and its choice-based lettings scheme, helping people in housing need find suitable accommodation.

The service gives advice to customers in housing need about improving their housing conditions, operates the council's Housing Register, assesses people's housing need, lets the council's own homes, makes nominations to housing associations and organises the efficient sale and re-sale of low-cost homes.

The roles advertised focus upon advice to customers, performing housing needs assessments and support to our partner landlords.

About you

We are looking to recruit a friendly, customer-focused and highly computer literate person interested in improving people's housing conditions.  You will have good experience of customer service in a pressurised environment, of using a variety of computer applications and ideally some housing experience to make a real difference to the lives of people in housing need.

If you are confident, motivated and assured, with excellent customer service and systems skills, we want to hear from you. 

Interview date: 13 December 2021.

Unless otherwise indicated, all interviews are held virtually on Microsoft Teams or by phone where this is not possible. Candidates will be sent a link before interview to download the Teams App

Find out more and apply

If you would like to discuss the requirements for this role, please contact John Walker, Housing Allocations & Lettings Manager by email at with a daytime telephone number.

Please download and read the role description and person specification carefully before you apply (see below), as well as Our Identity.

You can then make your application online by clicking the apply button at the bottom of this web page. If you are submitting a CV please ensure you read our CV and cover letter criteria carefully to avoid your CV being rejected.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

The council is a Disability Confident Employer which means we are committed to employing people with disabilities and supporting them throughout their employment with us.

This role is subject to certain successful security checks; please see role description for more information.

Our Identity

All candidates are assessed against Our Identity (available below) which sets out the type of organisation we are and how we continue to develop to achieve the councils vision. Half of all questions during the interview will be based around these.

Click here to view Our Identity

Download Attached Documents:
BS06-0384 Allocations Officer.pdf