Application Service Improvement Analyst

  • Job Reference: 163822
  • Date Posted: 23 November 2021
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B91 3LT), United Kingdom
  • Salary: £30,000 to £40,000
  • Sector: I.T. & Communications
  • Job Type: Full Time
  • Duration: Permanent

Job Description


Job Title: Applications Service Improvement Analyst

Base Location: Solihull with UK Travel

Salary: Up to 40,000 per annum plus attractive benefits


As a global company of 50,000 employees, IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day. As the ERP Service Improvement Analyst, you will be responsible for driving service improvement into the ERP services, with a focus on achieving maximum benefit from Application Supplier services to Internal Customers. You will also ensure that continuous Service Improvement plans are being delivered to time, cost and quality and the Service Improvement is recognised by key business stakeholders.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK. 

What you'll need to do the role

  • Experience in working in a quality framework/ to service standards and ability to relate them to practice
  • Good understanding of ERP Services
  • Good all round abilities in the Microsoft Office suite
  • Good organisational and administration skills
  • Strong interpersonal presentation, promotion and communication skills
  • Ability to communicate effectively with all levels
  • Knowledge and proven experience in Service Improvement services


Why Serco?

Meaningful and vital work: This is not just infrastructure and software to us, the people we support matter. The integrity and dependability of our services are vital to many public services

World of opportunity: As a globally diverse company Serco will offer many opportunities to grow your skills, experience and expand your knowledge in many different sectors and locations

Great people: It's obvious, but great people help us deliver amazing services. You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues.


What we offer

Up to £40,000 basic salary

Up to 6% contributory pension scheme

An autonomous and supportive culture

The chance to make a positive difference to public sector services




By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.