Apprentice Customer Service Assistant - Stella House, Newcastle Upon Tyne

  • Job Reference: compass/TP/51644742/EP
  • Date Posted: 9 June 2021
  • Employer: Compass Group Plc
  • Website:
  • Location: Newcastle Upon Tyne
  • Salary: £9.00 Per Hour
  • Bonus/Benefits: £9.00 per hour
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description


An apprenticeship is a funded programme where an individual learns new skills, knowledge and behaviours in a chosen sector. An apprenticeship will enable you to work and earn a wage whilst developing and gaining new skills as an employee.


Alongside your day to day duties, you will complete the Customer Service Level 2 Apprenticeship. This is a nationally recognised qualification and the primary objective is for you to deliver high quality products and services to customers. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

Job Description

JOB TITLE: Apprentice Customer Service Assistant

SALARY:  £9.00 per hour

LOCATION:  Stella House, Goldcrest House, Newburn Business Park, Newcastle Upon Tyne. NE15 8NY

REPORTING TO: Joanne Lawson

HOURS/WORKING PATTERN: Monday to Friday, 08:00-14:30

DURATION: Minimum 12 months


Do you have a desire to work in a customer focused environment? Do you like the idea of providing a great service to others? Would you like to earn whilst you learn?

Well now is the time, as we have a very exciting opportunity for an Apprentice Customer Service Assistant to join our team at the ESS - Defence & Offshore, Stella House, Goldcrest House, Newburn Business Park, Newcastle Upon Tyne. NE15 8NY

You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change.

Over a 12 month period you will be trained to become a fully Qualified Customer Service Assistant.

More about the role:


Based at Stella House your role will be to perform a variety of tasks associated with

  • Food production,
  • Front of house services
  • General support required with due regard to all Health & Safety and Food Safety regulations.
  • Perform general duties which support the efficient running of a contract or unit in line with contractual requirements.

A DBS check will be required

Who you are:


  • A strong interest to have a career in a Customer focussed environment
  • Keen and willing to learn
  • A can do' attitude
  • Punctual and reliable
  • Able to work well with others
  • friendly,
  • professional and
  • presentable to all customers, clients & colleagues.
  • Good IT skills
  • provide excellent customer service
  • Good communication skills
  • Able to follow rules and regulations.
  • Ability to work under pressure in a fast pace environment,
  • Self-motivated
  • able to use own initiative
Who we are:


We are the world's largest caterer, a Company that employ over 50,000 people so we know a thing or two about developing our people for real careers. 

Compass Group UK and Ireland specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Click here and take a look at our website for more information

www.compass - - the - family   


ESS Support Services Worldwide is the defence, government, offshore and remote business sector of Compass Group UK & Ireland. It provides food and support services to major companies and organisations operating in remote sites, defence, central and local government departments, police, prisons & offshore sectors. 




We offer you the opportunity to be part of a fun and exciting team, where you have the opportunity and support to develop and progress your career.

We offer more than the National Apprentice Minimum wage. For all our Apprentices, we offer the National Minimum Wage.

We have supported hundreds of people in further developing their career through an Apprenticeship. Take the time to look through our careers website so you can see for yourself how completing an Apprenticeship with Compass continues to make a positive impact.



Your Apprenticeship is fully funded by Compass UK and Ireland, via the Apprenticeship Levy.

As a company, our Apprenticeship programme is subject to regulation from Ofsted and the Education and Skills Funding Agency (ESFA). For that reason, each candidate must meet certain criteria's in order to be eligible for funding.  This ensures our offer is compliant with all the quality and funding rules. Therefore, you will be required to complete the following:

Eligibility Questionnaire - the questions asked here will determine if we can claim funding for your apprenticeship training with our training provider and the rules for this are set out in the ESFA funding rules 2021/2022

Initial Assessments - These are positioning tests in English and Maths. Whilst they do not directly affect your eligibility for the apprenticeship, they provide us with your current level of learning and help us build an individual learner journey.  This will establish if you are working at the required level in Maths & English that is needed in order for you to complete the learning within your chosen apprenticeship

European Social Fund - The Skills Funding Agency operates as a co-financing organisation for ESF and assures EU funding is correctly spent. The European Social Fund (ESF) is a structural fund from the European Union. It improves the skills of the workforce and helps people who have difficulties finding work. All our apprenticeships are compliant with ESF funding.