APPRENTICESHIP - Air Logistics Customer Care Team

Job Description

APPRENTICESHIP - Air Logistics Customer Care Team (Starting September 2024) | Birmingham | req116395

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Birmingham. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.


Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across our airfreight network. This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!


Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

The Customer Care teams are responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel to arrange their shipments.

You'll be learning how to

  • Pro-actively advise and consult Customers to ensure satisfaction.
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
  • Knowledge exchange with the sales and account management teams.
  • Liaise with the operational care centres (OCC's) to ensure they have all the necessary information to be able to execute shipments on our customers behalf.
  • Escalate issues which cannot be resolved to the Line manager
  • Ensure compliance with company, industry and legal standards is adhered to across the function


  • The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
  • Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
  • Previous use of Microsoft Outlook and Excel is beneficial.
  • Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
  • This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identify validation. Any appointment will be strictly condition upon and subject to the receipt of satisfactory results of these checks.
  • This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.

Key Information:
Apprenticeship Contract:Fixed Term - 2 years
Working hours: Monday - Friday, 7.5 hours per day From 08:30 to 17:00
Place of work: Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.


We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.


With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


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