APPRENTICESHIP - Air Logistics Operational Care Centre

  • Job Reference: JR2406_0074
  • Date Posted: 26 June 2024
  • Employer: Kuehne + Nagel
  • Website:
  • Location: Greater Manchester
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Full Time

Job Description

APPRENTICESHIP - Air Logistics Operational Care Centre - Starting Sept 2024 | Manchester | JR2406_0074

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our OCC (operational care centre) team. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.


The Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The role will involve dealing with a wide variety of cargo to and from all reaches of the Globe! This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!


Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You'll be learning how to

  • Align with our Customer Care Teams to meet and exceed our customer's requirements
  • Manage and complete operational tasks, including issuing International Transport Documentation and arranging domestic collections and deliveries.
  • Monitor operational performance.
  • Service Exception Recovery - maintaining system reliability.
  • Document management - control of documents within the department, creation storage, distribution
  • Communicating with our internal Team, overseas offices, and suppliers


  • The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
  • Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
  • Previous use of Microsoft Outlook and Excel is beneficial.
  • Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
  • This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identify validation. Any appointment will be strictly condition upon and subject to the receipt of satisfactory results of these checks.
  • This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.

Key Information:
Apprenticeship Contract:- Fixed term - 2 Years
Working hours: Monday - Friday, 7.5 hours per day (09:00-17:30hrs)
Place of work: fixed Will be expected onsite full time until performance expectations met & initial training completed.

Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.


We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.


With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


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