Apprenticeship Enrolment Team Leader

Job Description

Apprenticeship Enrolment Team Leader
Location: Stoke Gifford, Bristol
Salary range is indicative and automatically generated from estimated data

About the role
Here at Babcock International we're looking to recruit an Apprenticeship Enrolment Team Leader to join our Engineering and Training Services business unit.

As an Apprenticeship Enrolment Team Leader you'll manage the end to end process for Apprenticeship leads, and quality and performance of the Central Enrolment Team.

You'll use your experience of people and performance management to establish and manage a team of Business Advisors to achieve targets related to Apprenticeship enrolments. You'll manage recruitment campaign themes; liaise with the field based team to ensure signups are co-ordinated in a timely fashion; participate in business wide projects, providing input and expertise on matters relating to recruitment and selection. You'll also collate and analyse data covering all aspects of the lead to enrolment processes to provide regular and ad hoc reports to inform and, where appropriate, influence decision-making

You'll ensure your team present the best level of customer service to employers and candidates during the signup process; identify and establish industry best practice within the apprenticeship enrolment team; conduct formal one-to-ones and training sessions with all team members; analyse individual team member performance to identify learning and development needs.

What do I need to do the role?
You'll have a good standard of general education, including a minimum of Maths and English GCSE's. Relevant experience of leading and managing a customer service based team within a similar industry is essential for this role.

We would also like you to have experience in the following:

  • Government funded training and apprenticeship programmes
  • Call Centre functions and processes
  • Compliance and Quality procedures in a regulated industry
  • People & Performance management, coaching and developing individuals
  • Proven ability to exceed individual and team KPIs

Lastly, you'll have a demonstrable passion for providing excellent customer service through SLAs and quality KPIs; you'll have well-developed interpersonal and communication skills (written, verbal and reporting) and the confidence to interact effectively with internal stakeholders at all levels, as well as New Business employers and learners.

What else do I need to know?

  • The successful candidate must hold, or be able to achieve the appropriate security clearance level for this role.
  • Please visit our careers website to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

About Babcock International
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.

We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance
All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices.

If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please check our career website for more information.

Closing date: 16 June 2021