Assistant Administrator

Job Description

The Low Secure Forensic Service are seeking to recruit an enthusiastic, customer focused, self-motivated Administrative Assistant for the reception areas of their Low Secure Mental Health and Learning Disability units on the Greenacres Site in Dartford.

 The posts will be considered for both full and part-time hours (37.5 or 18.75 hours per week) that will be worked across shifts on a Monday to Sunday rota; this will include covering Bank Holidays and the Christmas period.

 This reception role is customer facing (patients, staff and visitors) and will include oversight and responsibility of security processes and procedures relating to the units, which requires excellent attention to detail. In addition, there will be various administration tasks that will need completing within given timeframes.

Main duties of the job

The ideal candidate will:

  • Love working as part of a team
  • Be educated to GCSE in Maths and English (or equivalent), and NVQ Level 2/RSA2 (or equivalent).
  • Possess strong customer service skills.
  • Have flexibility around shift patterns.
  • Have a professional and confident manner during both face to face and telephone contact with patients, staff and visitors.
  • Have excellent organisational skills
  • Have good keyboard skills.
  • Have a good working knowledge of Microsoft Office 2019.
  • Be able to remain calm and professional when faced with sometimes changing and/or challenging situations.
  • Have an opportunity for career progression within this role.

Working for your organisation

You will be working for a service that has been rated by the CQC as Outstanding across all domains.

You will be working as part of a medium sized team of administrators from Bands 2 - 4.  A welcoming and supportive team, who enjoy working hard to ensure that the wider service is run efficiently and the patient's receive outstanding care.

Regular supervisions and appraisals ensure that performance is maintained and that any career aspirations can be supported.

Detailed job description and main responsibilities

Undertaking administration duties

  • Undertaking responsibility for access security procedures of the Low Secure Forensic Units
  • Meeting and greeting patients/visitors/staff

Please see job description for further information.

For further details / informal visits contact:

Name - Teresa Utting
Job title - Service Development & Support Manager
Email address - t.utting@nhs.net
Telephone number - 07730438830