Assistant Central Administration Manager

Job Description

Annual salary: up to £36,000.00

Assistant Central Administration manager

Location Livingston

Salary £ 36,000.00

"At the core of our business is the ambition to create a positive impact in every location we reach. Our journey began 30 years ago as a small maintenance contractor with just one van, and today, as a fully-fledged national company, this commitment remains unwavering."

About the role:

As the Assistant Central Administration Manager, you will be responsible for the day-to-day business functions of the department. You will play a key role in developing a high-performing culture and fostering professional and effective working relationships with clients, while promoting a safe and customer-focused environment. Additionally, you will oversee the daily operations of the Helpdesk across multiple contracts and must have a proven ability to communicate and negotiate with various stakeholders across Mears Group. Your responsibilities will also include ensuring that the Helpdesk complies with health and safety regulations and that all staff receive mandatory training and meet learning and development requirements.

Role criteria:

  • HND level or equivalent  
  • Management qualification or equivalent experience
  • Experience of leading and managing a team
  • Experience of using Mitel or other call management software
  • Experience of working in repairs contact centre environment.
  • Proven experience in the management of successful operating plans, customer service standards and resource plans
  • Experience of delivering commercial and operational targets
  • Excellent communication skills with the ability to influence and challenge internally & externally.
  • General Health & Safety, IOSH
  • Demonstrable strong understanding of the principles of contract/project management
  • Ability to work productively in a pressurised environment, acting decisively when faced with urgent issues while consistently maintaining a high level of service.
  • Have a genuine understanding of industry and service delivery to a full range of clients.
  • IT literate utilising Microsoft packages
  • Skilled in complaint handling and resolution and dispute management
  • Ability to proactively manage and analyse data.
  • Management of complaints which are promptly resolved and dealt with appropriately.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

The Benefits of working with Mears:

  • We offer a friendly and flexible working environment, excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.
  • Mears offer a company pension, life insurance and share scheme along with other fun benefits!
  • Mears is also committed to a policy of equality and diversity, and positively welcomes applications from all sections of the community, please submit your application below and our recruitment team will be in contact.
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Apply below or to discuss your application further; contact Megan on megan.williams@mearsgroup.co.uk

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.