Assistant Conference and Events Manager

  • Job Reference: ACEM/RM/JCC
  • Date Posted: 8 November 2021
  • Employer: Compass Group Plc
  • Website:
  • Location: Cheltenham
  • Salary: £25,000 to £26,000
  • Bonus/Benefits: £25000 - £26000
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

You will assist the Conference and Events Manager with the administration, logistics planning and delivery of the day-to-day and race day hospitality functions within unit, to our clients and customers whilst managing the business needs and performance standards.

What we'll give:

Assistant Conference and Events Manager

  • £25,000 - £26,000 per annum, 40 hours per week
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution
  • Onsite parking
  • Free lunch/dinner whilst working
  • Access to free race/music event tickets
More about the role:
  • Manage the performance of any casual workforce. Ensuring that every team member is working towards the same goal and achieving the desired outcome.
  • Support the Staffing Team to effectively recruit, induct, train and develop the variable labour in accordance with the needs of the business.
  • Supervision of the team, ensuring effective communication.
  • Acknowledge and act upon individual customer needs whilst observing the standards.
  • Treat all customers in a polite and courteous manner at all times.
  • Deal with all customer comments in a positive manner and take appropriate follow up action, turning any negative customer experiences into positive ones.
  • Support the Conference and Events Manager and team in the effective liaison with the client to ensure the continual development of the partnership.
  • Ensure day-to-day delivery of catering services as advised to standards set within the business.
  • Demonstrates the ability to perform all tasks consistently to adhere the specific standard.

Jockey Club Catering is a venture partnership between Jockey Club Racecourses, the UK's leading racecourse and venues group, and Compass Group UK & Ireland, to provide top quality catering, hospitality and service at 15 racecourses nationwide.

This sees Jockey Club Catering operate at The Jockey Club's flagship Cheltenham Racecourse during the four days of The Festival, which is effectively the world championships of Jump racing, attended by more than 250,000 people. Jockey Club Catering was formed in 2009 and in 2013 the partnership was extended through until at least 2025.

Alongside racing, the iconic venues within The Jockey Club's family are open throughout the year, hosting a wide variety of events including conferences, weddings, meetings and exhibitions, all of which can be individually tailored to meet each client request as it comes.

Who you are:

Computer literacy is essential, however role specific training will be provided.

Able to work alone and as part of a team and be flexible with your approach to work

Excellent communication skills will be required for building relationships with both internal and external companies.

Experience in delivery of food and beverage within events is essential when applying for this position.

Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

Levy Restaurants UK is the sports, leisure and hospitality sector of Compass Group UK and Ireland and British partner to Levy Restaurants US. A hospitality market leader, Levy Restaurants provides individual character to each of its clients through focusing on delicious food, great atmosphere and legendary service.

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.