Assistant Guest Relations Manager

  • Job Reference: HOT08GOC
  • Date Posted: 9 June 2022
  • Employer: Hilton
  • Website: http://jobs.hilton.com
  • Location: Edinburgh
  • Salary: £11.00 Per Hour
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

DESCRIPTION/RESPONSIBILITIES:
The stories begin here at Waldorf Astoria Edinburgh – The Caledonian: 

Waldorf Astoria Edinburgh – The Caledonian, known locally as the “Caley”, was built in 1903 and is one of Edinburgh’s most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years. 

Click on the link to view our General Manager presenting the hotel: https://www.youtube.com/watch?v=3Gj0GqSanUA&t=35s 

Working as a Assistant Guest Relations Manager the hourly rate on offer for the role is £11.00 per hour.

As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays. 

At the Waldorf Astoria Edinburgh – The Caledonian, we are proud to guarantee every team member at the hotel a UK Hilton Minimum Wage of at least £10 per hour! 

In the event of relocation from a different part of the UK or further, we can offer comfortable en-suite accommodation, on property until you find your new home (subject to availability). 

12 and more reasons to love working at the Waldorf Astoria Edinburgh – The Caledonian as a Assistant Guest RElations Manager? 
• Personal Development programmes for every level 
• The world is yours – we will support you with a promotion within your own department or a step within a different department like Front Office, Accounts or Human Resources in over 100 different countries   
• Working in an environment where creativity is highly appreciated 
• Regular parties and outing for the whole hotel or your department  
• 28 days holidays including bank holidays (increasing yearly) 
• Complimentary meals on duty and uniforms provided 
• Worldwide travel perks - up to 30 nights at discounted rates over 5,000 properties in more than 100 countries. If you love a city break or relaxing on the beach for £45, a night there is a hotel to inspire everyone to travel with GO HILTON. You can also extend discounted room rates to your Family & Friends 
• 50% Food & Beverage discount in our hotel’s outlets 
• Industry leading benefits including contributory pension scheme, discounted dental and health cover 
• Life insurance - the level of cover provided is a multiple of your base salary 
• Your wellbeing is our priority. We are proud to offer 24-hour employee assistance programme that you would be able to contact which offers support and advice 
• Personal membership to Hilton Marketplace (Perks at Works) offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more 

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide. 

How will you enjoy your day at the Waldorf Astoria Edinburgh – The Caledonian? 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. 
If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for! 

As a Team Member for the Waldorf Astoria Edinburgh – The Caledonian you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards. 
• Serve as a point of contact for regular and VIP Guests 
• Complete Daily Duties and checklists, as well as support the duty management team when necessary in supervising the team to ensure they are also completing their relevant tasks 
• Provide pre-arrival communication with all our nominated VIP guests and ensure every need/request is met, whilst finding out the necessary information about the guest to provide a tailored & personalised service during their stay 
• Answer important emails, phone calls and messages in a timely manner, and ensure each reply has a tailored, personalised response which is keeping with the brand standards 
• Help the duty management team represent the Front of House Manager and other senior managers in their absence. 
• Assist duty managers when necessary to manage, record and promptly resolve issues or emergencies that arise 
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area 
• Ensure the constant cost & inventory control of all items ordered by the personal concierge team and work with the Front of House manager in sourcing new items 
• Conduct Health and Safety Checks and Fire Walks, and maintain a good status awareness of all hotel areas, when required 
• Assist other departments, as necessary including periodic, but not standard, night coverage 

Who are we looking for? 
As our future Team Member you will show: 
• Passion and willingness to learn 
• Positive attitude and someone who makes our guests smile 
• Genuinely friendly and caring 
• Enjoys working as part of a team 
• Ambitious and hard working 
• Good communication and excellent grooming standards 
• It would be advantageous if you worked in a similar role previously 

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.  

We are open to confidential conversations with candidates about the role as part of the application and recruitment process.  Please mention this in your CV/ covering letter when applying online if this is something you would like.