BES Engineer

  • Job Reference: 19000HZL
  • Date Posted: 15 January 2020
  • Employer: Fujitsu
  • Website: http://www.fujitsu.com/uk
  • Location: London
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary + Benefits
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

Working as part of the WAN/LAN Support team.  This role will require the incumbent to work shift work to satisfy a particular operational need. Other responsibilities include:

  • Part of the WAN/LAN Operational Support Team particularly the Bespoke Engineering Team (BES).

  • Responsible for providing a high level of support and advice to all of the BES user community.

  • Takes ownership of incidents and progresses them through to resolution.

  • Investigate service improvements and make recommendations based on these investigations.

  • Able to work in a team or on their own with no or very little supervision.

  • Produce and present service reports using tools available.

  • Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required.

  • Takes ownership of more complex issues than at TSS3 level.

  • Escalates to Management where required.

  • Well established, self-sufficient team member.

  • Takes escalations from SDM and TSS3.

  • Participate in a call out rota/over time where required.

  • Ability to work at short notice (within reason) when required