Building Receptionist - RGU03385

  • Job Reference: 00084529-1
  • Date Posted: 20 November 2020
  • Employer: RGU
  • Location: Aberdeen
  • Salary: £17,046
  • Sector: Administration, Government & Defence
  • Job Type: Part Time

Job Description

Job Summary

The University's facilities at Garthdee have undergone major transformation within the last ten years, bringing a new level of service to the local community, staff and students. Estates and Property Services is the largest support service within RGU, with approximately 200 staff involved in the day to day management and development of the University.

We are looking for a Receptionist who will be the first point of contact for all building users.  You will have previously worked in a reception based role and have broad experience of customer care.

We're in the business of changing lives, developing students into highly employable graduates.  Be part of their amazing journey and join our 1500 colleagues who already enjoy the richly rewarding work, vibrant community and lifestyle afforded by generous annual leave.

This is a part-time post working 25 hours per week, Monday to Friday 1400-1900.

We would particularly welcome applications from men as they are under-represented in this area of our workforce.

Job Description

RESPONSIBLE TO:  Administration Manager

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF POST

Undertake, as part of a team, a full range of reception and customer care duties within the area allocated by the relevant line manager to provide an efficient, welcoming, meet, greet and information service for visitors, staff and students.

KEY DUTIES AND RESPONSIBILITIES:

  • Greet staff/students/visitors/service providers/suppliers entering the organisation, determine nature and purpose of visit, source and provide information and direct persons to the correct destination.
  • Undertake the issuing of visitors passes to the allocated area, which may include University buildings or land.
  • Receive and direct telephone enquiries as required.
  • Maintain a knowledge of staff and events within the area.
  • Undertake reception duties for personnel and goods.
  • Assist with parking control, issuing visitor permits and providing information and assistance as required.
  • Complete any necessary paperwork accurately and timeously.
  • Ensure appropriate level of customer service is maintained at all times.
  • Ensure compliance with Health & Safety rules and procedures.
  • Undertake any identified training as required.
  • Report any serious incidents to supervisors as necessary.
  • Assist the Janitorial team as appropriate.
  • Undertake any other relevant duties that may be assigned from time to time.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

Highers, one of which must be English or equivalent work experience.

Knowledge and skills

Intermediate IT/Keyboard skills

Experience

Experience of working within a busy reception area

Proven experience of working in a customer facing role

DESIRABLE REQUIREMENTS

Qualifications and Professional Memberships

Customer service or reception certificate/qualification