Business Analyst

  • Job Reference: 93165
  • Date Posted: 13 September 2020
  • Employer: Serco Limited
  • Website:
  • Location: Peterborough (PE2 8TY), United Kingdom
  • Salary: On Application
  • Sector: Government & Defence
  • Job Type: Full Time
  • Duration: Undefined

Job Description

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society - and by joining us at our Local Government Partnerships as a Business Analyst you'll ensure that we continue to deliver this incredibly important work.

Working as part of a team you'll interpret the business needs, by working with project stakeholders you'll translate their needs into business requirements refining the differing messages and needs into a single, consistent vision. You'll support the project and programme managers in the scoping, planning and implementing the various objectives and milestones of the projects. It will be your responsibly to ensure the appropriate governance associated with the transformation projects is applied.

You'll provide business analyst support across the Transformation Programme, using the appropriate tools and techniques and you'll support and deliver the processes associated with business change and Business Process Re-engineering (BPR) across the Transformation Programme.

What you'll need to do the role:

If you are an experienced Business Analyst specifically with experience in Transformation, then we want to hear from you! We do ask that you have a strong background in a similar analytical role and that you have experience and ability to use service improvement techniques such as BPR, LEAN and root cause analysis. You should also have experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery.

Due to the nature of the role you should have the confidence and ability to present complex information in a way that can be understood by a variety of audiences and along with this experience of working within a customer focus area with the ability to understand and anticipate customers' current and future needs and aspirations.

Naturally you'll have excellent analytical and both verbal and written communication skills with an ability to convey results to business users, including regular conference calls and presentation of performance to client.

Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

We offer the opportunity to be a part of our special people-driven culture - where our diverse and caring workforce support not just each other but the wider community that relies on our services, plus;

  • Competitive salary & pension matched up to 6%
  • 25 days annual leave plus bank holidays and the chance to buy more through our Annual Leave Purchase Scheme
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;
  • We offer flexible/agile working environments

We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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