Business Analyst

  • Job Reference: 150161
  • Date Posted: 7 September 2021
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B91 3LT), United Kingdom
  • Salary: £38,000 to £40,000
  • Sector: I.T. & Communications
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Job title: Business Analyst   

Base location: Home Based with travel

Salary: Up to £40,000

Security Check (SC) vetting and clearance will be required.


As a global company of 50,000 employees, IT is at the heart of many of the vital services that Serco provides including caring for vulnerable people, managing complex public services and heavy rail and hospital operations. Whenever we look to innovate, IT underpins the systems and services that help us to make a difference to thousands of people every day.

This is a new role in a new business, formed to deliver infrastructure, asset and facilities management services into the UK Defence Sector. VIVO is a 50:50 Joint Venture between Serco and Engie.

In this role you will lead analysis and change of VIVO's FM Service Applications focused on Computer Aided Facilities Management (CAFM).  You will be responsible for ensuring that the systems are effective and meet the requirements of the business and other stakeholder / user groups, delivering against performance KPIs and with an exceptional level of data integrity. It will also work in a collaborative manner with any relevant 3rd party providers.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.


What you'll need to do the role

Firstly, you'll need a well-rounded BA toolkit with extensive knowledge of large-scale CAFM systems such as IBM Maximo (preferred), Planon, FSI Concept or similar. You'll need an appreciation of Information Security standards including Cyber Essentials Plus (CES+), ISO27001 and equivalent MOD defence standards. You'll need demonstrable experience in IT Service Management in line with the ITIL framework covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Lastly, you'll need a good grasp of Facilities Management, Asset Management and Agile delivery principles.

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence the direction of the delivery team's efforts that will help us deliver essential services that make a real difference to society.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Up to £40,000 basic salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services




By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.