Business & Change Analyst

  • Job Reference: Req0931037
  • Date Posted: 28 July 2022
  • Employer: Santander
  • Website:
  • Location: Milton Keynes, Buckinghamshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Contract

Job Description

Join our community.

Are you looking for a fast-paced, challenging and extremely rewarding career? In our Homes Domain we are always looking to improve our processes and help our customers, which is why we are looking for a Business & Change Analyst to join the Process & Change team.

You'll lead on the successful design of business processes and the definition of business requirements, as well as managing high profile implementations. It's an exciting time to be here and in this role, you'll be at the heart of the action.

The difference you'll make.

  • Creating detailed and thorough as-is analysis and designing to-be processes.

  • Working in Agile product teams and collaborating with the business and IT stakeholders.

  • Supporting the management of stakeholder relationships to successfully drive the project.

  • Working collaboratively with cross functional project teams to enable the successful delivery of change projects within the bank.

  • Completing project governance deliverables, including impact assessments, implementation plans and RAID logs.

  • Engaging with core SME's to agree UAT approach, creating test scripts and supporting UAT execution.

What you'll bring.

  • Ability to manage independent workload and deliver to deadlines

  • Demonstrable stakeholder management with effective communication skills.

It would also be nice for you to have.

  • Experience of working on project teams

  • Previous experience across Retail and Business Banking products and processes, alongside knowledge of mortgages.

  • Business analysis skills, experience of collecting, analysing and condensing complex and dispersed information.

  • Proactive and takes the lead in unclear circumstances and thrives in a challenging environment.

What else you need to know.

This is a 12-month fixed term contract position which has the potential to be made permanent.

This role is can be based in Milton Keynes, Glasgow or Bradford with our operating hours being Monday to Friday 09:00 - 17:00

Given the impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander's success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

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