Casual Customer Service Advisor
From £9.03 per hour, dependent upon experience
Here at Serco we are looking for Customer Service Advisors to join our team at Lincoln Council on a casual contract.
As Customer Service Advisor you will take incoming calls, update systems, liaise with the departments and prioritise urgent contracts
What you'll need to do the role
We are looking for applicants that have experience in customer services and administration.
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- Competitive hourly rates
- Variety to work across a range of departments within Serco and Lincolnshire County Council.
- Flexibility enabling you to work days and hours that suit you in some roles
- 4 weekly pay by BACS
- Annual leave, accrued on the hours you work
- The opportunity to apply for internal Serco positions while in assignments
- Pension - 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assistance Programme
- Chance to contribute to innovation in the public services/prisons sector
- A company passionate about diversity and inclusion
- Serco Benefits package
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.