C1 Business Analyst and Optimisation Manager

  • Job Reference: 108064
  • Date Posted: 30 March 2021
  • Employer: Ministry of Defence (Defence Medical Services, Whittington)
  • Location: DMS Whittington, Lichfield, Staffordshire, WS14 9PY
  • Salary: £40,000
  • Sector: Government & Defence, Healthcare & Medical
  • Job Type: Full Time, Part Time
  • Duration: Until 31/05/2023

Job Description


We have an exciting new opportunity for a C1 Defence Healthcare Delivery Optimisation (DHDO) Business Analyst and Optimisation Manager based at DMS Whittington, Lichfield WS14 9PY.

The purpose of the role is to provide key support to understanding and documenting the As-is business processes, defining lean To-be processes and clearly identifying the gaps between, whether that is people, systems, process or data.

Job description

The successful candidate will use their analytical skills to challenge current practices and ways of working. You will be part of a team that works through how the operations will move from current workings to the newly defined ways without impacting business as usual. You will be a key part of the DHDO team working to a clear schedule and utilising a project focused delivery ethos.


Main Job Objectives

As a C1 Business Analyst, you will work as part of a Business Analysis team, responsible for the delivery of product/process improvement, supporting/delivering a wide range of DHDO projects within the wider DHDO Programme. Duties of the role include but are not limited to:

Deliver and Manage a Business Analysis Service

In cooperation with the wider Business Analysis Team and business stakeholders, deliver business analysis services to lead the development of effective, efficient and value for money products, services and processes as part of the emerging Defence Primary Healthcare Operating Model.

To include: • Define Requirements. Analysing and compiling business requirements and user needs relating to all aspects of the product or service and define acceptance criteria. • Baseline Existing Product/Service. Where services and products already exist, review and capture current principles, processes, tools, resources and costs to provide a baseline for improvement. • Develop Detailed Roadmap to Improvement. Drawing on appropriate expertise and resource to re-engineer and document service/product improvement processes, from ‘Baseline’ to ‘Optimal Model’. • Develop Method of Evaluation. Creating methodologies and tools for the estimation and assessment of potential improvement and benefits (time, cost, quality), in comparison to the ‘Baseline’, ensuring approaches are consistent across the programme to ensure life cycle benefits/costs are captured and managed. • Develop Cases for Change. Drawing on support and expertise, produce Ministry of Defence (MoD) compliant business cases, utilising evidenced based analysis processes to make the economic, strategic, financial and commercial cases for change. • Progress Reporting. Reporting progress to meet Programme milestone and Management Information (MI) Reporting.

Transformation Delivery

Utilising DHDO programme methodology and general project management principles, lead teams through the delivery of process/service/product improvements to achieve the ‘Optimal Model’ design.

To include: • Planning. Developing clear plans to implement the ‘Optimal Model’ in line with the associated business case. • Project Delivery. Leading people, teams and stakeholders through associated transformational activities, ensuring buy-in at all levels. • Risk Management. Identifying, mitigating and escalating risks and issues. • Progress Monitoring. Tracking progress of outputs and measuring associated benefits. • Progress Reporting. Reporting progress via the DHDO Programme. • Resource Management. Controlling associated project budgets and resources.

Change Management. Working with wider stakeholders and the chain of Command to prepare the user community and the leadership for associated change, ensuring new ways of working are fully adopted and maximised.

Essential Criteria

Experience of delivering value and benefit to an organisation through the delivery of Business Analysis services.

Desirable Criteria

Experience of delivering a business analyst service in a digital environment. APMP and/or PRINCE2.


We'll assess you against these behaviours during the selection process:


Seeing the Big Picture

Changing and Improving

Making Effective Decisions

Technical skills We'll assess you against these technical skills during the selection process:

Skills Framework for the Information Age (SFIA) - Business Analyst (BUAN)-- Level 5

Skills Framework for the Information Age (SFIA) - Relationship Management (RLMT) -- Level 4

Benefits • Learning and development tailored to your role • A culture encouraging inclusion and diversity • A Civil Service pension

Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held remotely on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview. The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer).

Non Standard move applicants will be eligible for the full package, subject to eligibility.

This is a Fixed-term Appointment as a C1 Business Analyst and Optimisation Manager at DMS Whittington. Your responsibilities will be as described in this job advert. The reason why you are appointed for a fixed period is due to the temporary nature of the transformational programme. This post will therefore begin on your appointment and will end on the 31st May 2023. You should be aware that when your Fixed-term Appointment at MOD comes to an end, arrangements will be made in line with the FTA policy. If you are a permanent MoD civil servant and are found successful for an advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 3 years). At the end of the posting you will return to your previous MoD Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information. If you are transferring to MoD from another government department (OGD) you should join the MoD on an inward loan. At the end of the loan you will return to your home (OGD) department. If a loan cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA policy for further information.