Capability Development Specialist

Job Description

We're looking for an analytical, tech-savvy, Capability Development Specialists to join our team, to demonstrate to our capability developments, dedicated to making data safely accessible, and in turn improving the group's ability to reach customers with timely and relevant personalised communications across channels.

Job Description

As part of your role, you'll:

  • Understand Marketing technology and work alongside Enterprise Data to ensure all vital data layers can be accessed by delivery teams to enable them to build data driven Personalised communications and experiences for customers.
  • Responsible for supporting pivotal initiatives, developing new capabilities and managing core Customer Interaction systems.
  • Hands-on specialist with CRM, Decisioning Platforms or analytical marketing platforms and solutions. You'll have a proven ability to understand the operational aspects of these platforms and how these capabilities can be applied to tackle business and customer challenges.
  • Have practical experience of how best to use technology and analytics to optimize customer communications. This may have been gained in an analytical role or a delivery focused role.
  • Support various development initiatives, assist in testing activities, performing research in order to understand business issues and developing practical efficient solutions to problems.
  • Understanding of algorithms used in adaptive systems and data driven approach to problem solving
  • Take an active role in leverage capability delivered through RTIM alongside implementation of vital improvements across channels


  • You're impact driven and eager to have a real positive impact for our customers
  • You're as comfortable getting hands-on as taking a step back and thinking strategically
  • You're self-motivated; you proactively identify issues and opportunities and tackle them
  • You engage and influence partners, anticipating, clarifying and shaping requirements for the purpose of optimizing business results
  • You're comfortable talking about and presenting data solutions with highly technical, as well as non-technical partners.
  • You positively influence others by demonstrating core LBG values and behaviors
  • You have good understanding for digital marketing, data management, data warehouse structures and big data platforms.

Our Benefits Package

  • A performance related bonus
  • Generous pension contribution
  • 30 Days leave plus bank holidays
  • A flexible cash pot (4% of base salary) to spend on benefits
  • Private health cover
  • Wider corporate benefits and perks

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

Together we make it possible!