Customer Services business leads the way in providing exemplary customer service to an exclusively public sector customer. Trusted by over 30 Government departments and public bodies to deliver customer engagement and complex case management to UK citizens on their behalf, we employ over 12,000 Advisers across our state of the art omni-channel Contact Centres and homeworking through our Serco@Home model - more than any other provider in the UK. Together, these Advisers respond to over 64 customer enquiries a minute on our clients' behalf, in what is often a demanding and high-pressured environment, including as the partner of choice to Cabinet Office, the Department of Health & Social Care, and the Department for Work & Pensions.
We are looking for a seeking a Capture Manager with proven experience and leadership in directing and managing multi service opportunities as part of the Business Development team and in collaborations with, Sales teams, Commercial, Legal, Business Unit Delivery Leads, Transition and Transformation Project leadership, Corporate Shared Services and Bidding Services.
You'll be responsible for capture management of our opportunities (both new, Framework call off and rebids). The Capture Manager will be responsible from Gate 2 through the bid lifecycle to typically Gate 5 although there will be instances when involvement pre-Gate 2 and post-Gate 5 is required, notably when engaging and handing over to Transition and Transformation leadership. The projects may include addressing non-standard Terms & Conditions, complex risk allocations and/or commercial structures.
What you need to do the job:
You will be an experienced Capture Manager, who has proven leadership skills, directing and managing multi-service opportunities at various stages of the Business Development Lifecycle. Knowledge and understanding of the outsourcing or customer services / contact centre market would be highly advantageous. With a proactive, positive, innovative, customer focused, responsive you'll be able to develop and sell tailored solutions and consistently deliver results. Naturally confident, you will be able to liaise with all stakeholders and have the gravitas to build solid relationships to leverage capability. It is important that you can get the best out of practices and processes and are not afraid to challenge the status quo.
Meaningful and vital work: Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment;
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find & no two days will be the same;
Great people: You'll find yourself working with like-minded, highly motivated, supportive and experienced colleagues;
What we offer:
- Competitive Salary (dependent upon skills and experience) and up to 6% contributory pension schem, plus company car & bonus;
- 25 days annual leave, plus bank holidays, plus the chance to buy more with our Annual Leave Purchase Scheme;
- Serco discounts which include cinema, Merlin Entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
- Flexible/agile working environments;
- The chance to make a positive difference to public sector services at a company passionate about diversity and inclusion.
If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).