Carers Assessor

  • Job Reference: 139021
  • Date Posted: 21 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: Lincolnshire (LN2 1HJ), United Kingdom
  • Salary: £20,350
  • Sector: Call Centre / Customer Service
  • Job Type: Part Time
  • Duration: 12 months

Job Description

Carers Assessor

Lincolnshire County Council - Carers Service

Based in Thomas Parker House, Lincoln, LN5 9DY

Part time (23 hours per week) post available, fixed contract for 12 months Mat Leave cover.

Fixed term contract for 12 months (maternity leave cover)

Salary, £20,350 per annum, pro rata 


Here at Serco we are looking for a Carer's Assessor to join their team within the Customer Service Centre based in Lincoln. As a member of the SERCO Carers Team you will be responsible for supporting unpaid carers via telephone assessment. 

This is a varied position, where no two days are the same. You will be supporting unpaid Carers over the telephone by adopting a whole family approach. This will include liaising with professionals and working closely with our partners in the Lincolnshire Carers Service.  You will be responsible for supporting Carers in their caring role with information and advice, carrying out  non-statutory and statutory Carer assessments, creating personalised support plans with the Carer, identifying unmet needs and how/who will meet these needs and carrying out appropriate reviews.

Hours to be agreed within the core service hours of 8am - 6pm, Monday to Friday

What you'll need to do the role

We are looking for someone with excellent time management & organisational skills as well as strong verbal and written communications skills. Candidates should have experience of working within a customer focused environment, a good understanding of the Care Act and have previous experience of carrying out assessments/support planning in a social care setting.  

Why Serco?

Meaningful and vital work: Working within the Carers Service at Serco means that you'll play a critical role in ensuring that the public continue to receive the support that they need.

A world of opportunity: It takes a diverse team to support a strategic partnership and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Councils are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).