Casework Administrator - East Midlands

  • Job Reference: 00267103-1
  • Date Posted: 10 June 2021
  • Employer: SSAFA The Armed Forces Charity
  • Website:
  • Location: Homebased - East Midlands
  • Remote Working: 100% remote working possible
  • Salary: £23,000
  • Sector: Administration, Charity
  • Job Type: Full Time, Home Based

Job Description

Salary £23 000 per annum


37.5 hrs


Home Based in East Midlands



A fantastic opportunity has arisen for a full time Casework Administrator to join the East Midlands Region (Lincolnshire, Northamptonshire, Nottinghamshire, Derbyshire and Leicestershire & Rutland) at SSAFA, the Armed Forces charity.


SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.


About the role


You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, sign-posting and triaging initial enquiries.   The post is home-based but you will need to be able to travel around the region once COVID restrictions are lifted. 


About the team


In this new role you will part of the East Midlands Regional Office team. You will be working closely with SSAFA volunteers across the region, providing support to administer casework for SSAFA beneficiaries.


About you

To carry out this role successfully you will be a team player with excellent organisational, customer service, communication, and IT skills.  You will also have experience of working with volunteers and the ability to handle welfare cases with sensitivity and empathy. You must be highly motivated and capable of working with minimal supervision in a home-based environment.


Knowledge of the Armed Forces and ex-Forces community would be an advantage but is not essential.


An excellent understanding of MS Office 365 (particularly databases, remote applications (such as MS Teams) and MS Excel) is essential). However, we will train you in the SSAFA -specific systems you will need for the role. 


SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.


For further information


If you have any queries or would like to speak to someone about this role, please contact Dan Turpin on 07824 622576 or to arrange an informal discussion.


To apply, visit SSAFA’s website


Closing date: Midnight on Sunday 27th June


Interviews: Week commencing Monday 5th July via Microsoft Teams


SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service