Catering Duty Manager - Godalming

Job Description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Free meals on duty
  • Free onsite parking (EV Charges onsite)
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Working 5 out of 7 days (flexibility required for functions and events)

What you'll be doing:

We have an exciting opportunity for a Duty Manager.

The key purpose of this role is;

To supervise the performance of frontline catering team members. To ensure all tasks associated with food production, front and back of house services and any general support required with due regard to all Health & Safety and Food Safety regulations are carried out. Where necessary ensure frontline teams perform all  general duties to support the efficient running of a contract or unit in line with contractual requirements. 

This is a fantastic opportunity for an inspirational and enthusiastic Hospitality Duty Manager to make a name for themselves within the food service industry. In return we offer support and development to grow within our business alongside a competitive salary.

More about the role:
  • To be polite, professional and friendly at all times with customers, clients and colleagues 

  • To ensure the highest level of customer care is adhered to at all times 

  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations 

  • To maximise all sales opportunities through selling techniques 

  • To accept payment and give change to customers, including operating a till  

  • To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice 

  • To actively gain customer feedback, passing information gained onto your line manager. 

  • To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene 

  • To report health and safety issues to your line manager, including all accidents and near misses 

  • To promote good safety habits and methods of work 

  • To serve customers with hot and cold food and beverages on a counter during service times 

  • To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements 

  • To assist in the preparation of hospitality as required  

  • To clean all work areas during and after use and remove all waste to the appropriate area 

  • To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.  

  • To maintain temperature records as required and to report any variance 

  • To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies     

  • To always look out for opportunities to develop our service 

  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency 

  • To prepare, produce and serve food to the brand standard applicable to the site/ unit 

  • To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene 

  • To report health and safety issues to your line manager, including all accidents and near misses 

  • To promote good safety habits and methods of work 

  • To serve customers with hot and cold food and beverages on a counter during service times 

  • To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements 

  • To assist in the preparation of hospitality as required  

  • To clean all work areas during and after use and remove all waste to the appropriate area 

  • To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.  

  • To maintain temperature records as required and to report any variance 

  • To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies     

Who you are:
  • Previous experience supervising frontline teams within a similar environment 

  • Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment 

  • Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety 

  • Criminal Records Bureau security checks required where applicable in accordance with Employment Law and Legislation 

  • Customer service focused 

  • Team player and can-do attitude 

  • Takes pride in personal appearance and hygiene 

  • Self motivated and able to use own initiative 

  • Ability to work under pressure whilst maintaining a positive attitude 


About UsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/1204/41311001/52567873/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!