CCTV Operator

  • Job Reference: 119362
  • Date Posted: 10 June 2021
  • Employer: Serco Limited
  • Website:
  • Location: London (TW8 0RW), United Kingdom
  • Salary: £23,757.50
  • Sector: Environment & Agriculture
  • Job Type: Full Time
  • Duration: Undefined

Job Description

 Job title: CCTV Operator

 Location: London Borough of Hounslow, TW8 0RW

 Salary: £23,757.50 p.a.

 Job type: Permanent, full-time 


An exciting opportunity has arisen as we're looking to recruit for CCTV Operator's to join our fun and vibrant team on a full-time basis, working 42.5 hours per week on a 5 on, 2 off shifts from Monday-Sunday 24/7 shifts patterns.


Serco's West London Alliance contract provide parking and traffic enforcement across London and work together and form partnerships to develop, drive and deliver improvements for everyone that lives, works, learns, visits, and invests in West London.


As a CCTV Operator, you will be working in a varied position. You will be working on tasks such as collating CCTV video evidence for various purposes, reviewing and assessing footage of recorded parking, bus lane and moving traffic contraventions and carry out the inputting and processing of data and images on the council's Penalty Charge Notice (PCN) processing system.


On a day to day basis, some of your responsibilities will include reviewing and assessing footage of potential parking and traffic contraventions against the council's contravention assessment criteria and make decisions whether to proceed with issuing Penalty Charge Notices, enforcing parking and traffic regulations by cameras under the various road traffic and traffic management legislations and carrying out daily equipment checks and test the functionality of the camera monitoring to name a few.


You will be making a big difference to the community and the benefits of your role will improve road safety and reduce accidents around schools, improve journey times for bus users, help bus passengers safely get on or off the bus, as well as a visible car crime deterrent and providing traffic management data.


We offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a safe environment in West London.


About You


As the successful candidate you must be able to evidence proven and demonstrable experience of working within the parking sector, as well as hold a Security Industry Authority (SIA) CCTV licence and CCTV BTEC Level 2 or equivalent in traffic enforcement.


We are looking to hear from people who are passionate, enthusiastic and are committed to getting to going the extra mile when required. This is an interesting and exciting role as you will be given a lot of autonomy to make your own decisions and try to reduce parking contraventions to a minimum.  



Any prospective candidates must be self-starters, able to work flexible hours on a 24 hour per day, 365 days per year shift pattern including weekend and bank holidays as required and are always able to maintain confidentiality.


Although not essential, having experience of using CCTV Enforcement Systems or previous relevant experience would be beneficial.


If you feel you meet the above criteria and are looking for a new challenge as a CCTV Operator, please apply today.



Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied and enjoyable work
  • A company that recognises your contribution


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).