Join us as a Customer Due Diligence (CDD) Design & Delivery Manager as part of the NatWest Financial Crime Hub.
- As a specialist in anti-money laundering (AML) and financial crime, you’ll be delivering successful outcomes to analyse, assess and deliver projects or change initiatives
- You’ll be seen as a subject matter expert and consultant, enabling the design of architecture, business processes, tech and data solutions
- This is a high profile role, where you’ll be exposed to stakeholders across the business as you represent the function on specialist working parties, and take on a Product Ownership role in relation to strategic deliveries
What you'll do
Focusing on AML, CDD and broader Financial Crime related matters, you’ll be managing key projects based on regulatory changes affecting systems, processes, customer experience and proposition. You’ll manage complex stakeholder relationships, internally and externally, making sure that delivery remains in-line with operational, customer and business needs. We’ll then look to you to translate business requirements into functional designs.
You’ll also be:
- Leading the analysis on how changes to the business operating model will impact existing procedures and driving recommendations
- Making sure that changes to systems are successful, including providing business system support and managing communications
- Collaborating with and influencing technology partners to drive system improvements and resolve defects or incidents
- Gathering and maintaining critical MI to help meet assurance and compliance objectives
The skills you'll need
To be successful in this role, you’ll need to have experience of working in Financial Crime/AML and a strong knowledge of related regulations and procedures. We’ll look for you to have a wide understanding of supply chain services governance, along with previous experience in a delivery management leadership role. Ideally, you'll have experience with customer experiences or journeys, and experience with the impact of change deliveries on operational teams and the end users.
You’ll also need:
- Knowledge of operations such as process management and products technology governance
- The ability to act as the voice of the customer
- Experience and knowledge of financial crime prevention, specifically customer due diligence
- The ability to develop business and technical architectures
- A background in project management methodologies and project documentation
- Strong knowledge of business requirements and emerging supply chain thinking