Claims Investigator - Cambridge

  • Job Reference: NHBC5810
  • Date Posted: 8 October 2021
  • Employer: NHBC
  • Website:
  • Location: Cambridge, Cambridgeshire
  • Remote Working: 100% remote working possible
  • Salary: £39,900 to £47,000
  • Bonus/Benefits: Pension, Private Health Care, 25 days annual leave
  • Sector: Construction
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Would you like to join the UK’s leading warranty and insurance provider for newly built homes and be at the very heart of our core purpose to build confidence in construction quality for the benefit of the industry and new home buyers?

 We’re on the hunt for a talented Claims Investigator to join the Claims team to cover the Cambridge area on a permanent basis.  We’ve been setting the standards in new home construction for more than 80 years and we’re now looking to expand our team with people who are passionate about home building and who want to start to build a career in this sector.

About the Role

You will:

Examine documents and available history of a property, establish the limits of the cover provided under the NHBC policy.

Conduct on site Resolution meetings between Homeowners and Builders.

Investigate Claims made against the NHBC policy.

Diagnose cause of failure and determine if NHBC is liable or another insurer, depending on policy/standards wording.

Calculate cost of repair using NHBC repair estimating system.

Prepare schedules for remedial work and issue instructions to Builder/Remedial Works Contractor.

Provide technical reports.

Notify Homeowners and Builders of decision on Resolution and Claims within authority level.

Make recommendations as to the validity of Claims and suggest appropriate course of action on Claims above financial limits.

Plan workload, typically 3 months ahead.  Supervision of repairs, anything up to 9 months.  Monitoring for periods more than 1 year.

Maintain records of all investigations and Resolutions for audit purposes

About you

You will need to have:

Demonstrable experience within Loss Adjustment, Warranty Surveying, Building Surveying, Quantity surveying or building inspection

Knowledge of housing construction and NHBC Technical Standards

Will have a strong understanding of NHBC Technical Requirements/Standards, Construction, Buildmark policies and regulatory requirements

Ability to communicate clearly, concisely, and accurately in both letter and report formats is essential.

Good interpersonal skills are required, and experience in preparing repair schedules would be an advantage.

IT skills 

Current driving licence


Professional Membership of MCIOB, RICS, CII, CILA or similar

Salary / Benefits:

Up to £47,000.00 per annum (depending on experience).

Remote Worker Allowance £2200 annually

6% bonus

Company Car

25 days pa annual leave with additional days for long service.

Pension scheme accredited to Pension Mark Plus standards (up to 10.5% of salary employer contribution) with life assurance of 4 x salary.

Funded private medical insurance.

Tax efficient childcare vouchers and cycle purchase scheme.

High street discounts and preferential gym rates.

Employee assistance programme.


Apart from working with great colleagues who are passionate about what they do, we pride ourselves on developing individuals to achieve their full potential and offer exceptional personal development and career progression opportunities. We also support, sponsor, and pay for training and membership to relevant professional organisations. All necessary equipment and other allowances associated with working from home will be provided.

Always happy to talk flexible working

We encourage employees to work flexibly in different ways including home working, field working and both formal and informal flexible working arrangements. We don’t promise we can offer you what you want, but we are always happy to talk flexible working. In the interview process we’ll discuss this more with you.

Diversity and Inclusion

NHBC is committed to equal opportunities for all. We are a signatory to the Armed Forces Covenant and the Women in Finance Charter. Our inclusive culture helps us to maintain competitive advantage as we aim to attract people from diverse backgrounds to complement our team. Underlying our overall commitment to equality is the fundamental belief in the right of all employees and customers to be treated with dignity and respect and to be guaranteed freedom from discrimination.

Our Values

Excellent – Proud and professional in all that we do.

Connected - Collaborating, sharing, and achieving success as a team.

Human - Challenging, supporting and respecting each other.

Progressive - Inspired by possibilities, learning, and adapting together.