Client Relationship Director

Job Description

Client Relationship Director

Competitive salary

Car/Car allowance

Private Medical

Due to internal progression we have an exciting opportunity to join our team within 14Forty as a Client Relationship Director. We are looking for an experienced professional with experience within the FM sector and a sound commercial understanding who can effectively and efficiently build and maintain strong relationships and identify and solve problems to reach mutually beneficial solutions.

As Client Relationship Director you will manage the retention bidding process, closing multiple tenders and possible new business proposals to achieve an annual retention target that supports the overall Net Growth target. This can include complex tender processes and so the role requires excellent attention to detail and the ability to manage multiple steps of a process and multiple internal and external stakeholders. In addition a sound commercial understanding, ability to listen and understand client requirements is required to develop winning and deliverable financial proposals.

The Client Relationship Director will also be responsible for 

  • Identifying appropriate retention strategies relevant to the client
  • Conducting annual client reviews and recognising potential opportunities to avoid retender
  • Oversee the bid management team to produce concise and relevant proposals
  • Lead the tender presentation team and direct all related activity of the operations team
  • Proactively identifying opportunities to extend services and achieve organic growth

The successful Client Relationship Director will:

  • Have previous sales/retention experience and be target focused
  • Knowledge of the soft FM sector (hard FM would also be beneficial) 
  • Be highly literate, numerate and competent in all MS packages
  • Have a proven track record exceeding sales targets
  • Experience managing the end to end sales process
  • Demonstrate the ability to develop and deliver a retention strategy that maximises potential sales and profitability
  • Bid/Tender experience

Integrated facilities management services with a purpose.

We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

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Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!