Clinical Support Desk Practitioner

Job Description

We are looking for qualified Nurses and Paramedics to work as part of our dynamic team where you will use your clinical judgement and extensive knowledge to carry out complex clinical assessments of patients over the phone. You will be required to deal with sensitive information whilst providing appropriate advice and information to the patients in line with the clinical assessment software, care pathways, the latest evidence based research and current clinical guidelines. You will be supporting whole system healthcare, working with partner organisations to assess needs and plan care for communities and individuals.

Working as part of the team on the Clinical Support Desk you will be working in the live ambulance control centre alongside Call Takers, Dispatchers and other NHS professionals. You will be directly involved with live emergency calls helping with patient assessments and supporting non clinical colleagues as well as road staff.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals, often exploring and resolving complex clinical and social issues. Balancing the needs of our individual patients with the availability of resources and demand on the Service requires critical thinking and problem solving skills, team working, innovation and good IT skills.


Successful candidates will be required to complete a nine week fulltime training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.

SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid “clinical days” per year in addition.


Still interested?

As well as offering a great basic salary of £31,365 - £37,890 pro rata, Candidates will receive the following unsocial allowances on top:

All day Saturday (midnight to midnight) as well as any week day after 8pm and before 6am – Time plus 30%

All day Sunday and public holidays (midnight to midnight) – Time plus 60%


We are offering a variety of hours from a minimum of 23 hours a week up to Full-Time hours of 37.5. Candidates will be required to work a variety of shifts which may include nights, weekends, bank holidays and religious holidays. CSD staff offer a “self-roster” rota system allowing flexibility work life balance.


What we can offer in return

SCAS is a competitive ambulance service that can also offer the following benefits to you alongside the extensive training offered, unsocial hour allowances, generous annual leave and outstanding opportunities to develop within the role and the trust:

- Providing a Nationally recognised Pathways License

- Continued support and development from our in house education team.

- Additional CPD training Opportunities and access to educational qualifications

- Occupational Health support along with an Employee Assistance Programme.

- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

- Uniform provided

- Enrolment in the NHS Pension Scheme


Please see the job description and person specification for further details.

If you have any queries please contact Laura Halsall on