Cluster Manager

Job Description

About Us

The Library Service is statutory and universal, providing access to books and information. Our libraries receive over 3 million visits per year. We promote the benefits of reading for learning, health and wellbeing through campaigns, events and activities. We help people get online and navigate the digital world. We provide targeted services for hard to reach or vulnerable groups and we offer services to support employment and enterprise. Our online platforms attract over 4 million visits per year, offering a download service for books, newspapers and magazines, plus access to trusted information resources.

For more information about West Sussex County Council, please visit our WSCC About Us page.

About The Job

Salary: £25,991 - £28,672 per annum
Working Pattern: Full time, 37 hours per week
Location: Shoreham Library
Interview date: 25 May 2021

We are looking for someone who is ready for a new challenge as a Cluster Manager, supporting libraries in the Shoreham area, at this exciting time of reopening and recovering library services in West Sussex.

Are you excited by the challenge of delivering excellent library services to diverse communities managing a frontline team and helping to influence what we offer?

As Cluster Manager for libraries in Adur district you will lead staff across 3 libraries, plus you'll be a member of our Key Management Team. You will be involved in co-ordinating all aspects of the service working closely with team members in the Families & Wellbeing, Digital Access, Books Reading & Engagement and Enquiries Learning and Enterprise teams.

Experience and Skills

Do you have experience of working in a public library and leading a team focused on customers? Do you have an understanding of the importance of library services for specific community groups and do you want to influence what we offer? Could you successfully coordinate library services for the whole local community, and do you have great teamworking skills to work closely with library staff, volunteers and partners?

There is a regular and intrinsic requirement to communicate in English with members of the public.

Key Skills:

  1. Advanced knowledge and understanding of a public library service with a detailed awareness of different types of customers and their specific needs. Understanding of the operational requirements of the day to day running of a library.
  2. Excellent interpersonal and communication skills in order to lead local teams and contribute to wider teams. Developing and delivering services to local communities, face-to-face and contributing to the delivery of wider team and service priorities.
  3. Initiative and independence to respond to queries from colleagues, customers and partners. Work on local and service wide projects, manage and prioritise personal workload and contribute to the development of the library service
  4. Customer service skills working with a variety of customer groups some of whom present challenging behaviour.
  5. Planning, co-ordinating and delivering a range of operational services to achieve business plan goals. Supporting and training staff to develop skills.

Qualifications and/or experience:

  • Degree level qualification or equivalent qualification, for example Chartered Librarian, qualified librarian or ACLIP, or experience demonstrating that level of knowledge.
  • European Computer Driving Licence, or equivalent qualification or experience demonstrating good working knowledge of IT and digital systems.
  • Previous experience of delivering a customer focused library service within an agreed performance measure, preferably in a public library environment.
  • Experience of managing and developing staff both in terms of their individual development and developing an effective team that works together to meet objectives within agreed timescales.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

Aside from 26 days annual leave, you will also have access to a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CPP00358.

For an informal conversation or for further information regarding the role, please contact Peter Sugden (Hiring Manager ) at 033022 24790, or Cara Lambert at 033022 24760. For issues or queries regarding your application please contact .

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults

This post is subject to satisfactory references, and health check.