Coast to Coast One to One Change Coach

  • Job Reference: 00107160-1
  • Date Posted: 7 January 2021
  • Employer: 12-2020
  • Website: http://activeplus.org.uk/
  • Location: Truro, Cornwall
  • Salary: £19,475 to £22,550
  • Sector: Community & Sport, Charity, Social care
  • Job Type: Full Time
  • Duration: Fixed term to September 2021

Job Description

Main Purpose of Job:

Working on the Positive People Project you will be part of a delivery team that includes One to One Change Coaches and a Veteran Specialist Change Coach who are empowering participants to increase self-belief, facilitate opportunities and inspire people to make positive change in their lives. 

As a One to One Change Coach, you will deliver 1:1 support to engage with participants who have multiple barriers and/or are disadvantaged in the labour market. You will assess needs and develop individually tailored support packages to enable participants to become more socially included and enter training, education and /or employment. The One to One Change Coach will use the Seetec PLUSS Customer Management System on a daily basis to record participant journeys and progression.

You will manage a personal caseload of participants, being the single point of contact as well as mentor and coach, to remove barriers to education, training or employment, and support participants to achieve these outcomes.

Positive People is part of the national Building Better Opportunities programme which is funded by National Lottery Community Fund and European Social Fund and aims to help people who are unemployed and economically inactive to overcome their barriers to participation in work, training and education. Seetec PLUSS are the Lead Partner. 

 Key relationships:

Internal

External

  • Positive People Project Manager
  • Coast to Coast Change Coach Manager
  • Active Plus Office Manager
  • Active Plus Senior Management Team
  • Project Participants
  • Seetec PLUSS and all other Positive People delivery partners
  • Referral organisations e.g. Jobcentres, NHS, Housing

    Associations, Voluntary and

    Community sector organisations

  • Partners, training companies, employers and organisations who can help participants to overcome barriers and progress to work


Main Duties and Responsibilities:
 

  • Manage a personal caseload of participants, being the single point of contact as well as mentor and coach, to remove barriers to education, training or employment, and support participants to achieve these outcomes.
  • Respond to referrals, ensuring that the person is eligible for the contract and assist with the identification and recruitment of long term unemployed and economically inactive participants.
  • Through assessment and discussion, establish effective SMART action plans and optimum progression routes for participants.
  • Regularly review participant progress using distance travelled measures and ensure action plans are reviewed and developed to support customers through to sustained employment.
  • Use a variety of engagement strategies working with local organisations to meet the project’s engagement targets across all participant target groups, ensuring equality of access for all.
  • Work to the standards and procedures set out within the Quality Manual ensuring compliance at all times, including deadlines for when programme evidence needs to be presented to the central administration team.
  • Ensure the SEETEC PLUSS IT CMS system is kept up to date, recording accurate data on participants’ demographics and activities
  • Develop and maintain good relations with local external stakeholders and other contacts.
  • With the assistance of the partnership’s job brokerage service, support the participant in all aspects of job search and targeted in-work support.
  • Ensure all financial, administrative and compliance processes are adhered to at all times, seeking advice and support from the Change Coach Manager as appropriate
  • Ensure that data protection guidelines are followed at all times
  • Other duties in relation to the Project as required

Person specification

Skills, knowledge and experience

Essential

Desirable

How identified

Experience of managing a caseload of participants

IAG, coaching, teaching or training qualification.

CV

Personal statement

Interview

Experience of working on a 1-2-1 basis with people, helping them to identify and achieve goals

Experience of working with SMART objectives and achieving targets and outcomes

CV

Personal statement

Interview

Knowledge of the local labour market and current opportunities available for employment and training.

Track record of working with partner organisations

CV

Personal statement

Interview

Ability to communicate with a wide range of audiences.

 

Personal statement Interview

Sound knowledge of the Microsoft Office suite.

ECDL qualification or similar.

CV

Experience of working with communities as a way to support participants to achieve their goals.

Previous experience of working on a back to work or similar project

CV

Personal statement

Interview

A knowledge and understanding of the challenges faced by wounded,

injured or sick military veterans.

Experience of the armed forces or of working with organisations who support the armed forces.

CV

Personal statement

Interview

Experience of working to strict deadlines whilst ensuring that all work is effective and compliant.

Experience of European Social Fund or grant funded delivery

CV

Personal statement

Current clean driving licence and access to a vehicle for business use

 

 

This role is eligible under the exceptions to the Rehabilitation of Offenders Act and will therefore require the successful applicant to complete an Enhanced Disclosure and Barring Service check (DBS).

Application process

To apply for this position, you must submit the following documents: 

1. A CV of no more than 2 sides of A4 

2. A covering letter of no more than 2 sides of A4 demonstrating your fit against the job description and person specification. 

Please send the above documents to jodie@activeplus.org.uk The closing date for all applications is midday on Wednesday 27th January 2021.