Collections Agent - remote & no evenings/weekends!

  • Job Reference: 10099665
  • Date Posted: 13 May 2024
  • Employer: Capita plc
  • Location: Remote
  • Salary: £22,542
  • Sector: Call Centre / Customer Service
  • Job Type: Full Time

Job Description

Do you want to work in an established specialist team where the focus is our customer & getting the best possible outcome for them?

No weekends? No evenings? No travel costs? No problem - this role is fully remote, working Monday to Friday, 9am - 5pm. We'll also throw in all Bank Holidays as non-working days too!

We're looking for Collections Advisors to join our existing team working in partnership with a blue-chip financial services motoring client.

Sound like a bit of you? If so, READ ON....

As a Collections Advisor, you will be engaging with our client's customers who may find themselves in financial difficulty and require information and guidance in order to meet their Car Finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes.

Experience in collections and/or a call centre within financial services environment is essential to be considered. PLEASE ONLY APPLY IF YOU HAVE THIS EXPERIENCE.

What you'll be doing:

  • Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
  • Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
  • Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner
  • Responding to customers emails and providing accurate financial calculations
  • Embrace learning, coaching and development to continuously improve your skills and capability.
  • Making a difference!

What we're looking for:

Experience in collections and/or a call centre within financial services environment is essential to be considered. PLEASE ONLY APPLY IF YOU HAVE THIS EXPERIENCE.

  • Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.
  • Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
  • Show the correct empathy and understanding with our customers - there will be difficult conversations you need to take ownership of
  • Navigating around our systems and ensuring all details entered are accurate.
  • Good literacy and numeracy skills. These will be required for email correspondence and calculating finances
  • Ensuring all regulatory requirements are adhered to through training and compliance.
  • A positive attitude towards change and a desire to grow to be the best you can be.

What's in it for you?

  • Day 1 salary of 22,542.00
  • Fully remote role - we will provide all the IT equipment you need and you'll benefit from the luxury of zero travel costs. All from the comfort of home!
  • World class training and endless career opportunities, supported by our market leading brands. We really love to promote from within!
  • Monday - Friday 9am - 5pm - no evenings/weekends - cushty right?
  • 23 days annual leave (rising to 27) with the opportunity to purchase additional
  • Enjoy each Bank Holiday as a non-working day
  • Optional overtime is regularly available to boost your earnings
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology
  • Access to Private Medical Insurance & Health Assessment plans
  • Pension schemes, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...t he list goes on.........

What will happen next:

  • Choose apply now to fill out our short application
  • Your application will be reviewed by our global recruitment team - please consider the minimum requirement to avoid disappointment!
  • If selected you will be invited to attend a video interview with a member of the recruitment team

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.