Community Care Officer

  • Job Reference: 139001
  • Date Posted: 11 September 2021
  • Employer: Serco Limited
  • Website:
  • Location: Hertfordshire (HP3 9BF), United Kingdom
  • Salary: On Application
  • Sector: Social care
  • Job Type: Home Based
  • Duration: Permanent

Job Description

Our Social Care Access Service (SCAS) offers a dedicated and professional service which is responsive to the needs of the citizens of Hertfordshire.  We seek to promote independence and wellbeing to citizens which celebrate use of community solutions.  As one of our Community Care Officers, you'll ensure that we continue to deliver this incredibly important work.

Working as part of our Targeted Intervention Teams our Community Care Officers support and help citizens to remain at living at home following an injury, poor health, disability or after a spell in hospital.  Under the new model of Social Care for Hertfordshire, Connected Lives, you'll undertake an assessment to gather facts and information from the person. Upon completion, you'll create a enablement care package dependent on their needs and the support they require, this could include adjustments such as minor adaptations to the home or arranging for support from friends, families or professionals, all of which has the key aim at ensuring people remain independent & connects people with their communities.

Whatever the situation, you'll have the support of a well-established, experienced team that is committed to making a difference to the people who rely on this service.

This is a Fixed Term position for 12 months, is it a flexible home working position, however you will be required to complete visits within the West Herts area.

What you'll need to do the role:

You'll naturally be empathetic, caring and compassionate in your approach. Ideally, you'll have experience of working within a customer focused environment, a good understanding of the Care Act and have previous experience of carrying out assessments/support planning in a social care setting.   But more importantly you will have exceptional customer service skills, particularly with the ability to build rapport with people in order to gather important information.

You will be highly organised and hard-working and have a true passion and enthusiasm for providing a high level of care at all times.

Why Serco

Meaningful and vital work:  SCAS seeks to promote independence and wellbeing, we ensure resources are used fairly and cost-effective solutions for citizens which celebrates the use of community solutions. We evidence promoting citizens choices and aim to always balance risk with having a good life!

A world of opportunity: Our SCAS Team is always growing and developing and you'll be able to contribute to and be a part of this;

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do develop your skills and experience, in a diverse and supportive environment.

What we offer:

  • Salary from £23,080 & pension matched to 6%;
  • 25 days annual leave plus bank holidays, plus the chance to buy more!
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
  • The chance to make a positive difference to the citizens of Hertfordshire in a company passionate about diversity and inclusion

If you want to work to with us to improve the lives of those who need it the most, please apply now and upload a copy of your CV and covering letter!

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).