Community Liaison Manager

  • Job Reference: 524906
  • Date Posted: 12 October 2020
  • Employer: SSE PLC
  • Website:
  • Location: Shetland Islands
  • Salary: £32,000 to £49,000
  • Bonus/Benefits: annual bonus, car/car allowance
  • Sector: Marketing, Advertising & PR
  • Job Type: Full Time

Job Description

Base Location: Shetland

Salary: £32,000 - £49,000 depending on skills and experience + car/cash allowance + annual bonus

Working Pattern: Permanent | Full Time, 37 hours | Flexible Working Options Available

About the Department

Transmission operates under licence as Scottish Hydro Electric (SHE) Transmission plc, responsible for the transmission of electricity in the north of Scotland. We own and maintain the 132kV, 275kV and 400kV electricity transmission network in our licence area. Our network comprises of underground cables, overhead wooden poles, steel towers and electricity substations, and it extends over a quarter of the UK land mass across some of its most challenging terrain.

What is the Role?

SSE Transmission currently has a fantastic opportunity for a Community Liaison Manager to join our growing team. Your role as CLM is to enhance the value, and protect the reputation of Scottish & Southern Electricity Networks (SSEN)/ Scottish Hydro Electric Transmission (SHE-T) business through the effective management of all community liaison, stakeholder engagement, issues management and project communications relating to existing and new SSEN assets within your region.

The Community Liaison Manager will be responsible for shaping key messages around projects and supporting the project team in stakeholder engagement across the board, taking ownership of all community relations and stakeholder engagement activities. You will organise and attend public consultation/information events and analyse feedback for use in reports. Overall, you will devise and deliver a robust and engaging communications and stakeholder management plan for all projects.

You will be involved in building strong relationships with local communities, local elected officials and all impacted stakeholder groups to create a more positive consenting and construction process for SSEN projects. Gaining a thorough understanding of the history and landscape of individual project locations; with particular focus on previous engagements the business has had in the area is a key part of this role. You will identify opportunities locally for good news stories and potential projects SSEN can be involved in.

This role heavily involves teamwork where you will be expected to build up a network of key internal contacts from the Networks business, as well as working closely with Corporate Affairs Networks in order to constantly improve internal Communication. You will also support the team in ongoing relationship building with internal and external stakeholders in order to ensure the business is perceived positively.

As Community Liaison Manager we expect you work alongside members of the project team to ensure that responses to incoming queries are accurate and proper to be released into the public domain. You should also be able to identify and understand a range of stakeholder management and communications issues relating to major projects; identify what needs to happen in order to achieve resolution; and implement this. You will have the confidence to work at all levels and comfortable escalating issues to Director level as required.

What do I need?

To be considered for the role of Community Liaison Manager you will have a track record of successfully liaising with communities, businesses and other stakeholders, demonstrated through your professional experience.

You will be a confident communicator both written and verbally, particularly as the role involves public speaking in front of large audiences. Furthermore, your interpersonal skills should be exceptionally strong whereby you will initiate leads, build, improve and maintain external contacts; and establish strong working relationships to enable the job holder to seek cooperation from, influence or motivate others to help resolve problems.

You will have strong influencing skills and be able to connect people and information and have the ability to provide informed advice, rigour and challenge at team level to ensure that stakeholders views are given due consideration.

Ideally you will have an understanding of the energy sector and associated infrastructure and preferably have working knowledge of the regulation of electricity networks. You will have an awareness of the role SSEN plays in delivering GB Net Zero targets and an understanding of the minimum requirements for public consultation in terms of marine, land and environmental consents.

You should be willing to travel occasionally and work out with core hours due to the nature of the job.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.

Next Steps

All applications should be submitted online however to discuss any adjustments you may require to submit your application please get in touch. We'll let you know the outcome of your application after the closing date.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.