Concierge - UCLH Cotton Rooms

  • Job Reference: compass/TP/1520416/88466
  • Date Posted: 1 September 2021
  • Employer: Compass Group Plc
  • Website:
  • Location: Central London
  • Salary: £10.75
  • Bonus/Benefits: £10.75 - £10.75
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description


Do you have impressive interpersonal skills? Are you an accomplished multitasker? Do you have a passion for impeccable customer service? If so, we'd love to hear from you!  

A new opportunity has arisen for a Concierge to join the Medirest Family. We are looking for new members to join our highly dedicated Concierge team, who deliver outstanding customer service for patients, visitors and staff.  

As a Concierge you will be the face of the hospital, often being the first point of contact for every visitor. You will be vital in helping the hospital deliver its life changing medical services; believe us when we say, this isn't just any role, this is a role which will make a real difference.  

What we'll give:


  • £10.75 per hour, 37.50 hours per week 
  • Compass exclusive offers on PerksAtWork 
  • Access to a wide range of programs to train and develop you 
  • Pension contribution  
More about the role:


  • Provide general hospital information with a commitment to deliver the best levels of service.   

  • Deal with all enquiries professionally and confidentially.  

  • Act on customer requests and anticipate their needs 

  • Ensure telephone calls and emails are responded to in a timely manner.  

  • Assist with security matters and ensure fire evacuation is followed correctly.

Who you are:
  • Passionate about patient care, with the ability to communicate effectively with all visitors and colleagues of the hospital.  

  • Possess good IT skills; fully competent in Microsoft Office and educated to GCSE level in English and Maths.  

  • Able to work under pressure with a flexible approach to meet the needs of the business.  

  • Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.  

  • It doesn't matter if you've never worked as a Receptionist before. What does matter to us the most, is taking pride in what you do with a willingness to learn and go the extra mile.  

  • This position is subject to a Disclosure & Baring Service check; costs met by the employer.  

Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland. We do it all and so could you.  

Apply now and join the family!   

We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.   

Medirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals. 

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.