Conduct Risk Policy Manager

  • Job Reference: R-00135376
  • Date Posted: 18 July 2021
  • Employer: RBS
  • Website:
  • Location: Edinburgh
  • Salary: On Application
  • Sector: Accounting, Banking & Financial Services
  • Job Type: Full Time

Job Description

Join us as a Conduct Risk Policy Manager

  • You’ll be supporting all aspects of the Policy workstream, including scoping, policy and procedure design, operational design and oversight and the delivery of change
  • You’ll aim to deliver good governance and customer outcomes on remediation projects, through effective utilisation and engagement of internal and external resource
  • It’s an integral role, where you’ll benefit from recognition as a remediation subject matter expert

What you'll do

As a Conduct Risk Policy Manager, you’ll scope, design, oversee, monitor, assure and deliver change, throughout the entire journey of the Policy workstream, balancing regulatory expectations, commercial success, risk appetite and customer outcomes. You’ll also identify and implement improvements by monitoring quality and effective root cause analysis, read across and the analysis of wider bank data.

Your role will also involve:

  • Developing remediation policy and customer treatment strategies to ensure the programme delivers fair customer outcomes
  • Working in a fast paced environment, delivering quality reports and outputs
  • Using data innovatively to inform the development and ongoing review of remediation policy 
  • Providing insight, guidance and challenge throughout the Policy workstream and taking ownership where required on specific aspects
  • Remaining connected by building good stakeholder and working relationships across the relevant support functions
  • Maintaining a good understanding of the current and future regulatory landscape across relevant businesses and their processes, policies and systems

The skills you'll need

We’re looking for someone with good stakeholder management skills and the ability to influence the direction of business stakeholders. It would be an advantage if you have experience of remediation projects, principles and methodologies and any relevant qualifications.

You’ll also bring:

  • Strong stakeholder management skills with the ability to work across the three lines of defence
  • Effective report writing skills and the ability to present ideas and concepts clearly and concisely
  • The ability to analyse and interpret data, from a wide range of source, against bank policy, and use this to drive simple, practical and effective remediation policy and plans 
  • Good planning and organisation skills, allowing prioritisation of workloads, time and resources 
  • Good knowledge of financial services and banking and regulatory and operational risk
  • Good leadership skills with a track record of delivery through others