Conference Operations Manager

  • Job Reference: compass/TP/1489165/113074/SEC
  • Date Posted: 3 August 2022
  • Employer: Compass Group Plc
  • Website:
  • Location: Glasgow
  • Salary: £34,000
  • Bonus/Benefits: £34000 - £34000
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

As our Conference Operations Manager you will be responsible for the delivery of consistent, excellent customer service standards.

You will manage service standards and staff development as well as client and contractual relationships in a commercial manner whilst ensuing we are true partners in their business whilst engaging with support functions, internal & external stakeholders and suppliers

Responsible for controlling costs & driving sales growth and continually review business performance and ensure delivery of key financial targets.

You will demonstrate commercial value to your direct reports, Line Manager and Leadership teams in line with the one Compass vision, values and overall business strategy.

What we'll give:

Conference Operations Manager

  • £34,000 per annum, 40 hours per week
  • Medicash healthcare
  • Eyecare vouchers
  • On-going training and development, guaranteed career pathway
  • Perks at work
  • Pension
  • Free meals and beverages whilst on shift
  • Free Parking

At SEC Food, we're proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the campus. Our people really care about hospitality and we support all our staff members to help them excel and shine in all that they do. We love to hear from candidates who have a positive attitude and a real passion for great customer service.

The Scottish Event Campus is Scotland's premier venue for concerts, events, conferences and exhibitions. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe's most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.

Embrace the venue mission; Best Venues, Best People, Best Events. By adopting core values for teamwork and collaboration. Sharing a passion for providing excellent visitor experience. Act as a role model and set an example for our team and the wider business.

More about the role:
  • Delivery of consistent and exceptional service standards to achieve and ideally exceed agreed KPIs and grow our business in line with the SEC values and mission
  • Liaise with Conference clients to scope, plan and deliver their event requirements
  • Regular monitoring and development of each catering area to include look and feel', food quality and presentation, staffing reviews, stock and hygiene checks.
  • Liaison with 3 rd party supplier and contractors to underpin effective service delivery
  • Own the delivery of health and safety policy and process
  • Operate and further develop consistently high brand standards within defined area
  • Share and act on client and customer feedback continually
  • Actively work to identify key competitors and work to drive innovation within the Conference sector to ensure we stay ahead of the game
  • Ensure compliance with all Responsible Alcohol Service processes throughout the venue and business
Who you are:
  • Extensive experience in a demanding, high volume, multi-purpose venue
  • Awareness of Corporate Hospitality, Banqueting and Retail sectors
  • Experience of working within a changing environment
  • Experience of working with and managing large teams
  • Excellent written and verbal communication skills
  • Ability to lead others with differing levels of experiences
  • Engaging, enthusiastic, sociable and motivated
  • Able to influence and operate at all stakeholder levels
  • Ability to support and drive change with effective project and stakeholder management skills
  • Understand the principals of a multi-layer client relationship
Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

Levy Restaurants UK is the sports, leisure and hospitality sector of Compass Group UK and Ireland and British partner to Levy Restaurants US. A hospitality market leader, Levy Restaurants provides individual character to each of its clients through focusing on delicious food, great atmosphere and legendary service.

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.