Contract Manager

Job Description

Annual salary: up to £52,000.00

Contract Manager - Croydon

Full Permanent

Salary up to £50,000 per annum, plus, company van & fuel card

A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company .

About the Role:

As a Contract Manager you will be working with Croydon Borough council providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

You will be required to support the delivery of high-quality Repairs services to Housing Client properties, ensuring teams operate to Mears defined branch standards and deliver best in class customer service, whilst satisfying all safety, quality and cost control standards relating to budget, profitability and resource deployment.

  • Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project updates relating to budget, cash flow, work programmes and health & safety.
  • Ensure compliancy and adherence to health & safety. regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities.
  • Management of direct labour resources and supply chain, identifying opportunities to increase productivity and capture and maximise efficiency savings.
  • Work with group Procurement to maximise the benefit of national procurement agreements and new innovations.
  • Adherence to and completion of company & client reporting protocols with required timescales.
  • Cultivate a positive, customer focused culture that is instilled and promoted across all work / programme activities via Mears Red Thread. Ensure this culture is actively demonstrated by staff through a professional approach to communicating with all stakeholders
  • Ensure attainment of high levels of customer satisfaction in delivery and achieving contractual KPI targets, whilst adhering to Mears Standard Operating Procedures.
  • Manage employees' performance, coach and develop individuals in their roles.
  • Protect all company assets supplied, ensuring applicable HR Policies & Procedures are followed, with assets maintained in good condition. Utilise reports available to administer this task.
  • Provide accurate reporting to management as requested
  • Cultivate a strong working relationship with client, service understand local communities. Provide feedback and assessment of client views in relation to project delivery and market trends.

Role Criteria:

  • Proven track record Repairs maintenance contract management & delivery.
  • Proven track record of commercial and performance management.
  • Ability to manage prioritise tasks and meet deadlines.
  • Proven track record of working in a customer focused environment.
  • Experience of contract management
  • Experience motivating & inspiring a diverse workforce

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Van, Fuel Card and Uniform

To apply, follow the link below or to discuss your application further please Laura Bourne on laura.bourne

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.