Job Description

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists
>From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values
Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

• Head: Being Results Orientated &  Leveraging Strengths
• Heart: Providing Purpose & Having and Creating Trust
• Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities
As the face of the Company a DHL Courier is responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage.

The Courier role is key to ensuring that the company principles and ethos are demonstrated at all times, ensuring that the service provided to customers is delivered with speed, passion and a can-do attitude. You will be expected to achieve excellent customer service which requires flexibility, the ability to work under pressure and establish new relationships quickly and effectively.
• Accurately record working and driving hours to comply with road transport regulation
• Complete daily safety checks, safe loading / securing load of vehicle, maintenance, legislative / regulations and adherence to company driving standards (including tachograph vehicles)
• Scanning and working quickly and efficiently to ensure warehouse deadlines are met
• Complete multiple deliveries and collections of shipments of a variety of shapes, sizes and weights
• Maintain a high level of attention to detail
• Check for 'cash on delivery' packages and ensure all monies are collected
• Identifying and communicate sales opportunities, business at risk, competitor activity, and support new and existing customers

Safety and Security   
• Adhere to country laws/regulations and company procedures/  standards in regard to Safety and Security
• Adhere to customs / import / export procedures as applicable
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
• There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures

Our Promise to You - Benefits
• Competitive salary
• Eligibility to participate in performance related bonus schemes
• Generous holiday entitlement increasing with years completed service
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay
• Generous company sick pay
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
• Discounted Health Assessments
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion

Your Profile - Skill sets and Attributes

• Strong geographical knowledge and route planning skills
• Excellent written and verbal communications skills
• Knowledge and understanding of Dangerous Goods (preferred)
• Able to undertake physical demands of the role
• Full UK driving license
• C1, 7.5 ton License (preferred)
• Possession of, or would be prepared to obtain, a digital tachograph card
• Experience in a multi drop courier role (advantageous)
• Experience in a frontline, customer facing role
• Professional driving experience (preferred)

What’s Next?
• Apply now and upload your CV online.
• If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
• Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
• Add CTC check if this is required
• Add more specifics about interview process if required (ie assessment centre etc)

Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.