Course Co-ordinator

  • Job Reference: 158100
  • Date Posted: 14 September 2021
  • Employer: Serco Limited
  • Website:
  • Location: Durham (DL2 1NU), United Kingdom
  • Salary: £20,214
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Course Coordinator

International Fire Training Centre, DL2 1NU

Full time, 40 hours (Monday- Friday)


£20,214 Per Annum


The IFTC is a world leader in the provision of firefighting training, providing skills, advice and resource in the Aviation, Offshore, Industrial, Marine and Civil Defence sectors. The Administration team itself is an integral part of the business supporting the student's welfare throughout their stay.


We have an opening for a Course Coordinator to join our team here at the International Fire Training Centre. The key purpose of this role is to ensure, through close liaison with the Business Support Manager, that a comprehensive and effective course management system exists and is maintained for all IFTC courses. In particular that all administrative details are completed accordingly. When required to assist with student welfare. They will also be responsible for training colleagues in the administration team as requested by the Business Support Manager to ensure sufficient knowledge and skills exist in the business to cover periods of absence. Some of your duties will include but are not limited to, maximising new business and sales growth opportunities, Monitor and convert leads from inbound enquiries. They will provide non-technical information on all aspects of courses, co-ordinate bookings by telephone, email and letter ensuring all correspondence is sent to customers in a timely and efficient manner. Working alongside external bodies, ensuring any associated information is stored and issued correctly. Provide support and assistance for the online learning system to ensure the delegates receive the relevant pre-course training material and assessments. Being proactive and assisting with general office support.



What you need to do the job:


The perfect candidate for this role will have previous experience of working within a busy office environment where no two days are the same. Ideally, they will be an experienced Administrator with a good level of general education, preferably with GCSE's (A-C) or equivalent in English and Maths.  It goes without saying that it is vital that you can communicate by using a variety of communication methods (spoken, written, behaviour). Having experience of dealing with the public face to face is required for this role. It is essential they can work well individually and as part of a busy team. The successful post holder must be methodical, have proven organisational skills and able to work under pressure and meet tight deadlines. Problem solving skills are a must in this role, along with the ability to communicate at all levels and having excellent customer service skills. It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel, and Power point. 


What we offer


There are a range of benefits for working at Serco including a salary of £20,214 Per Annum and 25 days holiday. Other Serco benefits include; Up to 6% contributory pension scheme , Serco discounts including cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.


Why Serco:


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.