Customer Assistant - Visual Merchandising/Stylist - Reading

  • Job Reference: 68046
  • Date Posted: 8 November 2023
  • Employer: Marks and Spencer
  • Website:
  • Location: Reading, Berkshire
  • Salary: £10.90 Per Hour
  • Bonus/Benefits: £10.90 p/h
  • Sector: Retail & Consumer Products
  • Job Type: Full Time

Job Description

Due to the nature of the role, candidates over 18yrs and with experience as a Stylist, specifically dressing shop windows, mannequins and managing this type of responsibilities to apply

Working Shift Pattern

Week 1

Sunday 9-5
Monday 7-3
Tuesday 7-3
Thursday 10-6
Friday 12-8

Week 2

Monday 7-3
Tuesday 7-3
Thursday 10-6
Friday 12-8
Saturday 9-5


  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Dress and style mannequins to agreed standard each launch and throughout the season as required
  • Deliver seasonal Window implementation
  • Deliver best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
  • Works alongside C&H colleagues to ensure correct implementation of POS each season
  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Comprehensive Styling skills which can be applied across instore visual elements and windows
  • Strong knowledge of Visual Merchandising principles
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG