• Job Reference: 00044223-1
  • Date Posted: 11 September 2020
  • Employer: RAF Association
  • Location: RAF Association
  • Salary: £9.60 to £10.10 Per Hour
  • Bonus/Benefits: Company pension, free onsite parking, generous annual leave
  • Sector: Call Centre / Customer Service, Charity
  • Job Type: Part Time

Job Description


Salary: £9.60 - £10.10 per hour 22.5 hours per week worked Monday to Friday 1.30pm – 6pm

 Our busy Contact Centre has an exciting opportunity for an experienced Customer Care Advisor to help us make sure serving and veteran RAF personnel (and their families) get the help and support they deserve.

Requirements of Customer Care Advisor

  • GCSE’s grade C or above or equivalent experience working within a busy customer service / contact centre environment
  • Experience of delivering high quality customer care
  • Highly proficient in Microsoft packages
  • Experience in using CRM systems or similar databases
  • Proven track record of handling large volumes of inbound/outbound calls in a sensitive manner
  • Previous experience of processing financial transactions

 Responsibilities of Customer Care Advisor

  • Deliver outstanding customer service and offer advice via multi-channel communications
  • Action and distribute all enquiries in a warm and sensitive manner, both verbally and in writing
  • Undertake administration of monetary donations and related supporter response information
  • Process RAFATRAD orders and manage day to day enquiries

Benefits of the Customer Care Advisor

  • Competitive salary with equivalent of 36 days annual leave
  • Working within a small friendly team supporting the RAF family
  • Free onsite parking

 Application packs including a full job description are available on our website  To apply, please forward your application form to

**  We do not accept CVs for this position **

 Please note important dates below

Closing Date              8am Monday 28th September

Interview Date             Monday 5th October

All interviews will take place via video on Microsoft Teams