Customer Data Analyst

  • Job Reference: Req0958023
  • Date Posted: 27 July 2022
  • Employer: Santander
  • Website:
  • Location: Milton Keynes, Buckinghamshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Full Time

Job Description

Join our community.

In this role you will join the Customer Analysis team within Customer, Marketing and Strategy. Your focus will be providing insight, reporting and evaluation to help the team reach their objectives. You will utilise Agile methodology to develop and execute the Retail Bank's Customer Engagement Strategy.

The difference you'll make.

  • Evaluating customer and product data to inform strategic decisions

  • Responding to enquiries, working with stakeholders to deliver customer centric business solutions

  • Maintaining stakeholder relationships

  • Preparing regular Management Information (MI) reports with relevant data

  • Contributing to the bank's data strategy

What you'll bring.

  • Ability to develop and deliver analysis/regular reporting that has resulted in customer centric decisions that achieve business objectives

  • Some experience with programming languages such as SQL, Python, Spark, Base SAS etc. and

It would also be nice for you to have.

  • Experience of MS Office Suite including Excel & PowerPoint

  • Understanding of the customer and knowledge of what motivates and drives customer behaviour to support customer centric decision making

  • Commercial and customer experience knowledge across Products, Channels & Segments

What else you need to know.

Given the recent impact of the Coronavirus we will be conducting all interviews via telephone or videoconference where possible.

The role can be based from any location, you will be required to travel quarterly to attend a team meeting / off site event

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • A £500 annual cash allowance to spend on our great range of benefits.

  • Eligible for a discretionary performance-related annual bonus

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander's success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role

What to do next:-

If this sounds like a role you're interested in, then please apply.

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